Digital Transformation Specialist

hace 4 días


Sant Boi de Llobregat, Barcelona, España Schneider Electric A tiempo completo

About Us

Schneider Electric, a global leader in energy management and automation, is committed to creating a more sustainable world. With over €36 billion in revenue and 150,000+ employees across 100+ countries, we strive to make a positive impact on the environment and society.

Job Summary

We are seeking an experienced Digital Employee Experience Tech Partner to join our team. This role will provide end-user support services for Schneider Electric's workplace and infrastructure equipment, including network-related devices, at our facilities in Sant Boi de Llobregat.

Key Responsibilities:

  1. Provide Desk Side Support Services: Offer technical assistance to end-users when incidents cannot be resolved remotely through the Service Desk.
  2. Hardware Break & Fix Support Services: Replace defective hardware units with equivalent ones for end-users.
  3. Hand & Eyes Support: Operate technical tasks requests on infrastructure equipment under remote administration team control.
  4. Equipment Ownership and Data Management: Ensure local equipment and data security.
  5. Supporting Business Units (BU): Provide high-level services to R&D, GSC, FSE, CCC, and Treasury teams.
  6. Deploy and Manage Peripherals: Install, manage, and maintain non-network attached printers, storage devices, and miscellaneous peripherals.
  7. Physical On-Site and Remote Support Services: Offer technical assistance to end-users in remote locations.
  8. Server Maintenance and Upgrades: Provide on-site support for server maintenance upgrades.
  9. A/V Equipment Support: Offer Level 1 support for audio/visual equipment.
  10. VIP Support: Provide high-level services to VIP users.
  11. Special Events Support: Assist with annual meetings, Board meetings, training sessions, and other special events.
  12. Hardware and Software IMACDs, Reinstallations, Updates, and Downloads: Perform and support these tasks as needed.

Requirements

  • Experience: 3+ years of end-user support experience in different platforms.
  • ITSM Tools and VIP Users Support: Experienced in using ITSM tools and supporting VIP users.
  • Certifications: Microsoft certified professional.
  • Technical Understanding: Overall understanding of all IT platforms and services.
  • Languages: Advanced level of English (speaking, writing, reading).
  • Skills: Innovative, creative, end-user mindset oriented, excellent verbal and written communication skills, excellent relationship skills, research, analytical, and problem-solving skills.

Benefits

  • Competitive Salary: The estimated salary for this position is €40,000 - €60,000 per annum.
  • Opportunities for Growth: We offer opportunities for career growth and development.
  • Diverse and Inclusive Work Environment: Schneider Electric is committed to diversity and inclusion, providing an equitable work environment for all employees.
  • Trust Charter: We uphold the highest standards of ethics and compliance, demonstrating our commitment to trust, safety, sustainability, quality, and cybersecurity.
  • Equal Opportunities Employer: Schneider Electric is an equal opportunities employer, promoting equal employment and advancement opportunities for all qualified individuals regardless of their background.

Join Our Team

Schneider Electric is a company that values its employees and provides them with opportunities for growth and development. We are looking for talented individuals who share our vision and are passionate about creating a more sustainable world.



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