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German Speaking Quality Assurance Specialist

hace 1 mes


Madrid, Madrid, España Wibit Consulting & Services A tiempo completo
Job Opportunity at Wibit Consulting & Services

In a collaborative environment, we are working with a leading multinational technology business process outsourcing (BPO) company that seeks to hire a German-speaking Quality Assurance Specialist for their team in Budapest. This is a full-time position located in Budapest, Hungary.

Key Responsibilities:
• Conduct transaction quality audits
• Provide feedback and suggestions for improvement, utilizing both German and English language skills
• Publish dashboards at defined intervals
• Drive quality and process improvement initiatives
• Perform data analysis, leveraging strong analytical skills to draw conclusions from data (error analysis and root cause analysis for process deviations, gap analysis, controls)
• Provide data inputs to internal stakeholders
• Remain flexible and available for ad-hoc business requirements
• Ensure the confidentiality, availability, and integrity of data
• Establish controls on transaction processing aiming for zero defect output
• Report and publish transaction quality metrics
• Provide coaching and feedback on QA findings
• Adhere to and maintain QMS requirements
• Carry out quality initiatives

Requirements:
- Strong verbal communication skills in German language (C1)
- B2 English skills
- At least 1 year of experience in a contact center
- Experience with QA
- College or vocational school graduate or comparable work experience
- Excellent problem-solving capabilities and lateral thinking skills
- Knowledge of MS tools - intermediate level
- Good knowledge of QA audit and evaluation function
- Coaching and objection handling skills
- Good understanding of QA calibration
- Strong analytical skills
- Ability to handle pressure and a natural go-getter
- Understanding of tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage

Offer:
- Opportunities for growth in an international and multicultural workplace
- Morning and afternoon shifts from Monday to Friday on weekly rotation with colleagues
- Remote work model
- 40 hours per week job with morning and afternoon shifts from Monday to Sunday on weekly rotation with colleagues (no night shifts)
- Comprehensive training
- Competitive compensation in line with the market: around €35,000 per year, considering the cost of living in Budapest.