Senior UX Content Strategist

hace 1 mes

Barcelona, Barcelona, España Wallapop A tiempo completo

The Opportunity

We are seeking a highly skilled Senior UX Writer to join our team at Wallapop. As a key member of our content design team, you will play a pivotal role in shaping the content strategy and execution across our products.

Key Responsibilities

  • Develop clear, concise, and effective copy that reflects the tone, style, and brand personality while driving desired user actions and delivering compelling and meaningful user-centered experiences.
  • Create effective working relationships with key stakeholders from research, product management, and product marketing to further your product area and team's objectives.
  • Design and maintain content design guidelines, frameworks, and modals to ensure quality, consistency, and a clear Wallapop voice across the product.
  • Offer strategic guidance, mentorship, and share best practices within the content design and UX teams.
  • Collaborate with other content designers to define and foster adoption of user-centric content design practices, frameworks, and processes.
  • Share content design insights, best practices, and progress in team and company forums.

Requirements

  • Strong experience in UX Writing and Content Strategy, particularly within a marketplace or e-commerce environment.
  • Strong systems thinking with familiarity in taxonomy creation.
  • Proven strong understanding of business models to align user experience design with strategic business objectives.
  • Proven ability to frame complex problems and develop innovative solutions collaboratively with the teams.
  • Proven ability to foster cross-functional collaboration to harness collective expertise to identify, prioritize, and seize opportunities for product improvement or innovation, to ensure business outcomes delivery while enhancing the overall user experience.
  • Strong understanding of user-centered design principles and methodologies (empathy maps, personas, journeys...)
  • Solid understanding of research methodologies (tree testings, card sortings,...) and user testing techniques to identify usability issues.
  • Proficiency in data analysis and familiarity with analytics tools.
  • Excellent communication and collaboration skills.
  • Demonstrated ability to mentor and develop team members.
  • Strong business acumen and strategic thinking.

What We Offer

  • Competitive phantom shares package for all employees.
  • Generous individual learning budget of 2k per year.
  • Group and individual English, Catalan, and Spanish lessons as part of our working day.
  • Private Health Insurance with Cigna.
  • Flexible working hours + short Fridays.
  • Flexible remuneration to deduct from gross salary (kindergarten/food/transport check).
  • Gym & Wellness plan, including physiotherapist in the office.
  • Generous referral Program & Charity Donation.
  • Bonus for weddings & newborns.
  • Wallapop Renta (Tax income support).
  • Monthly plan for free shipping, bumps, & home-pick-up on our services.
  • Work anniversary Gifts and Birthday Surprises.
  • Contribution towards your WIFI in your monthly payroll.
  • One-off payment based on compensation package to go towards setting up your home office.
  • Relocation package (monetary support and legal advice) and visa sponsorship, if applicable.
  • 26 holidays per year.
  • TOP hardware of your choice (latest Apple or Windows).

Our Hiring Process

Please note that all interviews take place remotely over Hangouts.

Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes.

/ Case Study Submission - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise / technical skills required for the role.

Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 90 minutes.

Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes.

Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes.

Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.

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