Digital Transformation Leader

hace 4 días


Madrid, Madrid, España Novartis A tiempo completo

Company Overview

We are a global pharmaceutical company, Novartis, committed to fostering a culture of curiosity, collaboration, and purpose-driven innovation. Our diverse and inclusive environment is where your ideas are valued, and you will have the opportunity to make a meaningful impact on patient and customer experiences.

Job Summary

As a Customer Experience & Digital Head, you will play a pivotal role in leading a dynamic team of 15 members. Your key responsibilities will include:

  • Leading a team of CE & Digital BP and the Customer Experience Hub.
  • Driving performance of the Spain business (top and bottom line for all TAs, Medical and Access) through systematization and optimization of performance monitoring and the use of data analytics insights.
  • Designing, coordinating, supporting commercial business decisions to identify potential marketplace opportunities.
  • Leading the development and implementation of customer experience strategy and tactics across all Spain IM units (Access, Medical and TAs) that drive a scalable and tangible impact.
  • Driving customer value (Net Promoter Score) and HCPs engagement execution.
  • Being responsible for Digital and Customer Experience P&L.
  • Providing strategic leadership and alignment with cross-functional functions (TAs, Medical and Access).
  • Working closely with regional and global relevant teams to co-create and secure Spain needs and priorities are covered in customer experience strategy and tactics.

Requirements

We are seeking an experienced professional with solid experience in leading business roles in Marketing and Sales at local, regional, and global levels. You should also have:

  • Solid experience in driving performance in Business Excellence roles.
  • Experience in creating customer experiences and driving digital transformation in the organization (e.g., omnichannel, SFMC).
  • A track record of managing and leading people and teams within the pharmaceutical industry.
  • International experience.
  • Collaborative and enterprise mindset (e.g., Cross-TA experience).
  • Excellent interpersonal and communication skills.

Benefits

We offer a competitive salary, approximately €85,000 - €110,000 per annum, depending on qualifications and experience. Additionally, we provide a comprehensive benefits package, including:

  • Company Pension Plan.
  • Life and Accidental Insurance.
  • Meals Allowance or Canteen in the office.
  • Flexible working hours.

Additional Information



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