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Power Generation Field Service Specialist
hace 1 mes
We are seeking a skilled Power Generation Field Service Technician to join our team at Cummins Inc. in Zaragoza, Spain.
English language required.Travel 25% (mainly Spain).In this role, you will make an impact in the following ways:
Efficient Repairs: By diagnosing and completing fewer complex repairs on generators and components, you'll ensure minimal downtime for customers, enhancing their satisfaction and trust.Customer Engagement: Your courteous and professional interactions will build strong relationships with customers, fostering loyalty and repeat business.Proactive Service: Anticipating and addressing customer needs promptly will demonstrate your commitment to excellent service, leading to positive customer experiences.Technical Expertise: Using specialized tools and following procedures to diagnose and repair issues will showcase your technical skills and ensure high-quality repairs.Preventative Maintenance: Performing scheduled maintenance activities will help prevent future issues, ensuring the reliability and longevity of power generation products.Problem Escalation: Escalating unresolved issues to more experienced technicians or supervisors will ensure that complex problems are addressed efficiently, maintaining service quality.Accurate Documentation: Completing necessary documentation accurately will support warranty claims, quality control, and service records, contributing to operational efficiency.Safety and Compliance: Adhering to Health, Safety, and Environmental policies will ensure a safe working environment and compliance with regulations, protecting both you and your customers.Qualifications:
Education/Experience:
Apprentice Certified Power Generation/Mechanical Technician (Preferred)Vocational diploma from relevant technical institutionCurrent relevant mechanical certificationLocally valid driving permitMedium English levelMedium level field service work experience. Previous experience in the industrial field, generating sets, diesel mechanics in general. Experience preferably in the Data Center environment. High experience in diesel engines.Intermediate level knowledge of and/or experience with power generation productsAvailability to cover emergency service.Responsibilities:
To be successful in this role, you will need the following:
Proactive and Customer-Oriented Approach: Being proactive in identifying and addressing customer needs and maintaining a customer-first mindset will help you build strong relationships and ensure customer satisfaction.Strong Diagnostic Skills: The ability to translate customer complaints into effective troubleshooting plans, using specialized tools and software to diagnose and resolve issues accurately, is crucial.Knowledge of Power Generation Systems: Demonstrating a thorough understanding of power generation systems and adhering to safety standards will enable you to diagnose and repair systems efficiently and safely.Effective Communication and Teamwork: Communicating clearly and handling complex situations, whether working independently or as part of a team, will ensure smooth operations and successful repairs.