Technical Service Specialist

hace 3 días


Zaragoza, Zaragoza, España Eaton A tiempo completo

About the Role: We are seeking a highly skilled Technical Service Specialist to join our EMEA team. As a Technical Service Specialist, you will be responsible for providing first-class on-site service to ensure maximum customer satisfaction and loyalty. Your expertise will be utilized to provide field service for customers in the areas of hardware/software installation, startup, maintenance, de-bug, and training of EPMS, DCIM, and SCADA systems.

Key Responsibilities:

  1. Provide on-site hardware installation and software pre-configuration of Power Management and control systems and next-generation Power Monitoring and SCADA platforms.
  2. Work with software configuration engineer on-site to implement system integration, installation, start-up, maintenance, de-bugging, pre-configuration, pre-commissioning, FAT, SAT, and training.
  3. Work with and provide troubleshooting and technical support for junior Field Service Representatives as they execute jobs in the field.
  4. Support other junior engineers and create a collaborative, can-do, result-oriented working environment within the team.
  5. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. Assist with procurement and maintenance of PPE for field resources.
  6. Provide timely, detailed, and accurate site reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
  7. Provide project execution team feedback and contribute to working processes, engineering capability, and resource review.
  8. Work with senior management for hiring, training, coaching, and team building.
  9. Provide customers with basic technical support and on-site information via phone or on-site consultation.

Requirements: To be successful in this role, you will need to have a computer science or electrical engineering background with suitable education/qualifications. Relevant years of service experience, providing field service for engineering projects of complex working scope, is also essential. Additionally, you should have skills in EPMS/DCIM/BMS software offerings, SQL, MS/Linux OS, networking, certifications, virtualization experience, and ability to work collaboratively with different cultures and follow instructions.

About Us: Eaton is a diversified energy management company that achieved a revenue of $22.3 billion in 2023. We support our customers in more effective, safer, more efficient, and more sustainable management of electrical, hydraulic, and mechanical energy. Eaton is committed to improving quality of life and protecting the environment using our energy management technologies and services.



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