Client Success Associate
hace 1 mes
Fundcraft is a pioneering company in the fund industry, revolutionizing the way fund operations are managed. Our mission is to provide digital-native fund operations, empowering alternative investment managers to focus on their core business. As a fully CSSF-licensed AIFM and central administrator, we offer a comprehensive solution that meets the diverse needs of private equity, venture capital, and funds of funds.
About the RoleWe are seeking a highly organized and detail-oriented Client Success Associate to join our team. As a key member of our Client Success team, you will be responsible for providing essential operational support to our clients. Your tasks will include managing access to our platform, coordinating client communications, maintaining organized client data, and assisting with administrative responsibilities.
Key Responsibilities:- Guarantee access to External and Internal users to fundcraft platform
- Client SharedMailbox Coordination and Management
- Maintaining updated slack channels
- Prepare client communications when new features of the platform are available
- Manage client data and information accurately within our Platform
- Assist in preparing and sending client communications, including emails, letters, and reports
- Write memorandums of meetings and prepare agendas
- Coordinate meeting scheduling, travel arrangements, and expense reports
- Provide general administrative support to the Client Success team
- Contribute to the development and maintenance of client success processes and tools
- Respond to client inquiries and requests in a timely and professional manner
- Provide basic troubleshooting and support to clients
- Work effectively as part of a team to achieve common goals
- Contribute to a positive and supportive work environment
- Bachelor's degree in Business Administration, Management or similar
- Strong organizational and time management skills
- Equivalent professional experience in a similar role may be considered
- Excellent written and verbal English communication skills
At Fundcraft, we celebrate creativity and welcome innovative ideas. Our fast-paced and diverse workplace offers opportunities for personal and professional growth. We prioritize automation and seamless tech integration, ensuring our team stays ahead of the curve. Enjoy an attractive compensation package that recognizes your contributions and dedication to our shared success.
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