Fundcraft Client Success Associate
hace 3 semanas
About Fundcraft:
Fundcraft is a pioneering company in the fund industry, revolutionizing digital-native fund operations. Our mission is to provide simple, transparent, and integrated fund operations, enabling alternative investment managers to focus on their core business.
As a fully CSSF-licensed AIFM and central administrator, Fundcraft is uniquely positioned to meet the diverse fund operations needs of private equity, venture capital, and funds of funds.
We're proud to stand out from the competition and be the first product-based company to offer such a comprehensive solution.
Founded in 2020, Fundcraft has grown rapidly, employing over 90 professionals across two countries, Spain and Luxembourg.
About the Role:
As a Client Success Associate at Fundcraft, you will play a crucial role in supporting the operational needs of our clients. Your primary responsibility will be to provide essential operational support, ensuring seamless access to our platform and services.
Your tasks will include managing access for both internal and external users, coordinating client communications, maintaining organized client data, and assisting with administrative responsibilities.
This position is based in Girona, Spain, and reports to the Client Success Manager.
Key Responsibilities:
- Guarantee access to External and Internal users to the Fundcraft platform
- Client Shared Mailbox Coordination and Management
- Maintaining updated Slack channels
- Prepare client communications when new features of the platform are available
- Manage client data and information accurately within our Platform
- Assist in preparing and sending client communications, including emails, letters, and reports
- Write memorandums of meetings and prepare agendas
- Coordinate meeting scheduling, travel arrangements, and expense reports
- Provide general administrative support to the Client Success team
- Contribute to the development and maintenance of client success processes and tools
- Respond to client inquiries and requests in a timely and professional manner
- Provide basic troubleshooting and support to clients
- Work effectively as part of a team to achieve common goals
- Contribute to a positive and supportive work environment
Qualifications & Experience:
Bachelor's degree in Business Administration, Management, or similar. Strong organizational and time management skills. Equivalent professional experience in a similar role may be considered. Excellent written and verbal English communication skills.
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