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Unlock Human Potential as a Data Scientist
hace 2 meses
We are seeking a highly skilled Data Scientist to join our team at Preply. As a Data Scientist, you will play a critical role in unlocking human potential through learning by analyzing and interpreting complex data sets to inform business decisions.
Key Responsibilities- Master the dynamics of tutors/learners interaction and the economics of Preply's marketplace;
- Own Customer Support data end-to-end, from analyzing the impact of refund policies and making recommendations, to measuring the impact of our resolution time, agents performance, agents forecasting, contact rate, etc.
- Partner with the Customer Support team leads to develop and refine the Customer Support function within the learners/tutors journey;
- Identify growth opportunities and help prioritize our roadmap;
- Produce thorough data analytics of customer behavior and usage, effectively communicating them to technical and non-technical audiences;
- Contribute to the development of analytics libraries and frameworks;
- Collaborate with the Data Strategy team to define standards and best practices as well as sharing knowledge and capabilities across the team;
- Build relationships and collaborate with other data and/or technical leaders;
- Work with the Data Engineering team to model data in our Data Warehouse and productionize your data pipelines, including third party tools integrations;
- Work closely with our BI experts to develop effective data visualizations, reports and dashboards.
- Experience as a Data Scientist (5+ years' experience);
- Previous experience in Customer Support data teams in Marketplaces and/or digital businesses (B2B, B2C, B2B2C);
- Good and broad understanding of data analysis concepts such as (but not limited to) conversion, LTV, cohort analysis, retention, etc.;
- Strong curiosity, problem solving and problem finding skills;
- Creative mindset and proactive attitude towards the creation and evaluation of new hypotheses;
- Knowledge of quantitative fields (statistics, mathematics, etc.);
- High level of self-organization, ownership, and responsibility;
- Good written and verbal communication skills. C1 English level is a must.
- Experience with A/B testing frameworks;
- Knowledge of Looker, Amplitude, Databricks or other BI tools;
- Knowledge of coordination tools (Airflow, Luigi, Jenkins, etc.);
- Knowledge of version controlling tools (GitHub, GitLab, etc.).
Preply is a dynamic and diverse company that is committed to creating a culture where people from all backgrounds can thrive. We believe in the power of learning and are dedicated to helping people unlock their potential through language learning and teaching.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to diversity and inclusion and believe that a diverse and inclusive workplace is essential to our success.
