Customer Experience Manager
hace 1 semana
At Japan Tobacco International, we're committed to delivering exceptional consumer experiences across our brands. As a Customer Experience Manager, you'll play a key role in driving our CX programs for RRP brands, setting the foundation for a superior consumer brand experience in the assigned market.
Key Responsibilities:- Develop and implement the CX platform for the designated market, ensuring alignment with brand strategies and our target consumer.
- Identify and execute efficient and innovative approaches to effectively engage and excel in reaching consumers throughout their entire consumption journey, from awareness, trial to acquisition, retention, and loyalty.
- Guarantee the execution of the consumer activation plan working in close partnership with internal stakeholders (Marketing, Digital, Sales, PPO, Legal, HQ), securing optimal resource allocation in line with defined budget and brand guidelines, constantly re-assessing allocation after careful evaluation of the main KPIs and ROI.
- Design detailed briefings for agencies involved in CX platforms.
- Ensure alignment with various internal departments engaged in the projects and CX platforms, maintaining excellence in implementation, adhering to timelines, and evaluating KPIs to ensure optimal performance.
- Bachelor's degree or equivalent education in Marketing, Business Administration, or Economics.
- +5 years relevant experience in defining and building brand activation, marketing, or trade marketing in Food, FMCG, Consumer Electronics, or Tobacco (RRP).
- Experience in consumer activation in horeca, festivals, and partnerships.
- Fluency in English and Spanish.
- Excellent working knowledge of MS Office, particularly PowerPoint and Excel.
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Customer Experience Project Manager
hace 2 semanas
Barcelona, Barcelona, España The Learning Experience #328 A tiempo completoAbout The Learning Experience #328We are a leading climate tech company dedicated to delivering innovative solutions for a sustainable future. As a Customer Experience Project Manager, you will play a critical role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
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Customer Experience Project Manager
hace 2 semanas
Barcelona, Barcelona, España The Learning Experience #328 A tiempo completoAbout The Learning Experience #328We are a leading climate tech company dedicated to delivering innovative solutions for a sustainable future. As a Customer Experience Project Manager, you will play a critical role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to drive...
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Customer Experience Project Manager
hace 2 semanas
Barcelona, Barcelona, España The Learning Experience #328 A tiempo completoAbout The Learning Experience #328We are a leading climate tech company dedicated to delivering innovative solutions for a sustainable future. As a Customer Experience Project Manager, you will play a critical role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to...
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Customer Experience Project Manager
hace 2 semanas
Barcelona, Barcelona, España The Learning Experience #328 A tiempo completoAbout The Learning Experience #328We are a leading climate tech company dedicated to delivering innovative solutions for a sustainable future. As a Customer Experience Project Manager, you will play a critical role in shaping our customer experience and driving business growth.Key Responsibilities:Develop and implement customer experience strategies to...
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Customer Experience Project Manager
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Barcelona, Barcelona, España The Learning Experience #328 A tiempo completoAbout The Learning Experience #328We are seeking a highly skilled Customer Experience Project Manager to join our team at The Learning Experience #328. As a key member of our climate tech initiatives, you will be responsible for managing projects that drive customer experience and satisfaction.Key Responsibilities:Develop and implement project plans to...
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Customer Experience Project Manager
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Barcelona, Barcelona, España The Learning Experience #328 A tiempo completoAbout The Learning Experience #328We are seeking a highly skilled Customer Experience Project Manager to join our team at The Learning Experience #328. As a key member of our climate tech initiatives, you will be responsible for managing projects that drive customer experience and satisfaction.Key Responsibilities:Develop and implement project plans to...
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Customer Experience Manager
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Customer Experience Manager
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Program Manager
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Barcelona, Barcelona, España Microsoft A tiempo completoJob Title: Program Manager - Customer ExperienceMicrosoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.The Azure Data engineering team is leading the...
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Program Manager
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Barcelona, Barcelona, España Microsoft A tiempo completoJob Title: Program Manager - Customer ExperienceMicrosoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.The Azure Data engineering team is leading the...
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Barcelona, Barcelona, España Microsoft A tiempo completoJob Title: Customer Experience Program ManagerMicrosoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.The Azure Data engineering team is leading the...
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Barcelona, Barcelona, España Microsoft A tiempo completoJob Title: Customer Experience Program ManagerMicrosoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.The Azure Data engineering team is leading the...
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Barcelona, Barcelona, España Microsoft A tiempo completoJoin Microsoft's Azure Data Team as a Customer Experience Program ManagerMicrosoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.The Azure Data engineering team...
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Customer Success Manager
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Customer Success Manager
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Customer Experience Operations Manager
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Customer Experience Project Manager
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Customer Experience Project Manager
hace 2 semanas
Barcelona, Barcelona, España Glovo A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Project Manager to join our Global Live Operations team. As a key member of our team, you will play a crucial role in building and implementing the vision and strategy for our customer support experience.Key ResponsibilitiesDesign and Implement Customer Support Flows: You will be responsible...