International Trade Solutions Coordinator

hace 2 semanas


Madrid, Madrid, España Ebury A tiempo completo

Ebury is a leading FinTech firm offering a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. Role Overview
As an International Trade Solutions Coordinator in our FX Dealing Team, you will be responsible for providing daily operational and trading assistance to some of our corporate clients. You will act as an ambassador for the product and service at a customer-facing level, servicing the revenue and growth area of the business at an exciting time for the company.

About You
We are looking for a passionate individual with a strong interest in client servicing, who is prepared to go the extra mile to exceed customer expectations and experience. You should have a desire to deliver best-in-class service, support our industry-leading offering, and possess strong written and verbal communication skills. Additionally, you should thrive in high-pressure environments, excel within busy client-facing roles with significant monthly workload peaks, and have confidence in liaising and mediating between multiple internal departments to find solutions.

Key Responsibilities
- Manage a portfolio of 300 clients who will be trading online through our EBO platform
- Provide daily operational and trading assistance to corporate clients
- Act as an ambassador for the product and service at a customer-facing level
- Identify new opportunities to grow new and existing key accounts
- Collaborate with internal departments to find solutions for clients

Requirements
- A strong understanding of clients' business activity and core business needs
- Ability to multitask and prioritize work under tight deadlines
- Commercial awareness and ability to promote the company's offering
- Strong analytical and problem-solving skills
- Proficiency in Microsoft suite, particularly Excel

Benefits
Working with a hyper-growth FinTech firm like Ebury offers many benefits, including opportunities for professional growth and development, collaboration with talented professionals, and the chance to make a real impact on the company's success.



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