Customer Support Specialist
hace 2 meses
Zoho Corporation B.V. is a leading provider of cloud-based software and services, empowering businesses worldwide with innovative solutions.
We are a privately held company deeply committed to solving problems through global collaboration, experimentation, and iteration.
Our organization believes in following your instincts and empowering organizations of all sizes to thrive in the digital age.
Job SummaryWe are seeking a dedicated Customer Support Representative to join our team and provide exceptional support to our customers in the European market.
Key Responsibilities- Product Expertise: Learn and master Zoho's suite of SaaS products to become a product expert.
- Customer Support: Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.
- Collaboration: Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Record Keeping: Maintain accurate and detailed records of customer interactions and resolutions.
- Documentation: Contribute to the creation and improvement of support documentation.
- Language Proficiency: Full professional proficiency in English and Dutch Language (both written and verbal).
- Software Knowledge: Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Adaptability: Ability to learn quickly and adapt to evolving product features.
- Problem-Solving: Excellent problem-solving and analytical skills.
- Work Environment: Comfortable working in an office environment.
- Language Proficiency: Proficiency in one or more European languages such as Spanish, German, or French.
- Customer Support Experience: Previous customer support experience.
- Programming Knowledge: Basic programming knowledge.
- Competitive Salary: Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
- Training and Development: Continuous training and professional development opportunities.
- Supportive Work Environment: Supportive and inclusive work environment.
- Clear Development Plan: Clear development plan in the short, medium, and long run.
- Coaching and Mentoring: Participation in coaching and mentoring schemes.
- Global Teamwork: Opportunity to work with a global team and contribute to the growth of a leading technology company.
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