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Medical Support Specialist

hace 4 semanas

Madrid, Madrid, España Boston Scientific A tiempo completo

Overview

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The role of the Medical Support Specialist is crucial in delivering exceptional customer service for Boston Scientific products & services. Reporting to the Customer Service Supervisor, you will support our customers by managing their inquiries, orders, emails, and phone calls.

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Job Summary

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We are looking for a highly organized and detail-oriented individual to join our team as a Medical Support Specialist. The ideal candidate will have at least 3 years of experience in a similar customer service role, preferably within the medtech industry.

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About the Role

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This is a defined-term contract (12 months) with an attractive salary package of around €40,000 per year, plus benefits. You will work within an international environment on a hybrid schedule, enjoying collaboration with colleagues and ongoing professional development opportunities. Our mission-driven organization is dedicated to improving people's lives through innovative medical solutions. We are committed to being an equal employment opportunity employer.

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Key Responsibilities

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  • Handle incoming calls and provide professional, friendly support to clients">
  • Respond promptly to customer inquiries, including order details, delivery status, and return requests">
  • Manage and oversee the Esker platform and EDI portals">
  • Process specialized orders not handled by the standard order processing team">
  • Support the central order processing team with any questions or issues">
  • Resolve customer disputes efficiently and fairly">
  • Contribute to ongoing improvements in customer service operations by following established procedures">
  • Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support">
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Requirements

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  • At least 3 years of experience in a similar customer service role, ideally within the medtech industry">
  • Excellent verbal and written communication skills">
  • Strong phone handling skills and a customer-focused approach">
  • Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications">
  • Experience with e-commerce systems, preferably in the medtech or Healthcare industry">
  • Comfortable communicating in Spanish and English, both spoken and written">
  • Strong commitment to customer service and client satisfaction">
  • Excellent interpersonal and communication skills, especially over the phone">
  • A team player who enjoys collaborating with others">
  • Quick learner and able to understand new procedures">
  • Highly organized, reliable, and detail-oriented">
  • Adaptable and open to change, with a proactive mindset">
  • Able to take initiative and solve problems effectively">
  • Versatile and able to work independently on various tasks and tools">
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What We Offer

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  • Defined-term contract (12 months)">
  • Attractive salary package of around €40,000 per year">
  • Benefits">
  • Hybrid working schedule">
  • Working within an international, proactive and innovative environment">
  • Ongoing professional and personal development opportunities">
  • Mentoring and company investing in its employees' growth">
  • An equal employment opportunity employer">