Medical Communications Specialist

hace 3 días


Madrid, Madrid, España EVERSANA A tiempo completo
Job Description

The Medical Communications Specialist position is a fundamental role in building credibility and strengthening relationships with healthcare providers, patients, and industry clients. This position delivers industry-leading services, including call center staffing for responding to product information requests, identifying and in-taking of adverse events and/or product quality issues, and medical writing. The ideal candidate will be home office based, with a full-time position ideally located in Europe, and legally eligible to work in the European Union or the UK.

Key Responsibilities:
  • Translation of English documents into the target language or vice-versa, and delivering these translated responses either on the phone or in writing.
  • Triage and respond to drug information inquiries from physicians, pharmacists, nurses, other healthcare professionals, and consumers/patients.
  • Disseminate drug information either verbally or by written correspondence.
  • Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate initial adverse event and product complaint reports in compliance with EVERSANA-Medical Communications and client SOPs.
  • Utilise writing skills for adverse event and product complaint narratives during intake as well as medical inquiry custom responses.
  • Coordinate processes necessary for responding to quality-related complaints.
  • Utilise drug information skills to critically evaluate medical literature in researching and developing information for written dissemination to healthcare professionals.
  • Miscellaneous projects including market and competitive product research, system development, sales training projects, and field liaison support.

Requirements:
  • Life Sciences or healthcare degree or equivalent.
  • Strong clinical background and excellent verbal/written communication skills.
  • English C1 level is obligatory. In addition to mother tongue fluency in English, Czech is also required.
  • Strong translation skills.

Preferred Qualifications:
  • Pharma D/M Pharma but other degrees such as Master of Science (MSc) degree in Life Sciences or healthcare.
  • Call Center, Medical Information, pharmaceutical industry, and clinical experiences including medical writing.
  • Fluent English along with Czech. Other European languages are highly desirable.


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