Network Security Specialist
hace 4 semanas
About the Role:
As a Network Security Engineer at TD SYNNEX, you will be responsible for delivering 2nd level partner and support services within the EMEA region. This position works closely with the Line 1 Service Desk, as well as other delivery teams for incident resolution and service request implementation. Key responsibilities include management and maintenance of the Network Operating Centre (NOC) as well as partner and customer technical onboarding.
Key Responsibilities:
- Work on 2nd level Service Desk to resolve partner and end-user incidents across our managed and support services.
- Install/uninstall, troubleshoot, data recovery and maintain applications, products and equipment.
- Provides coaching guidance to 1st Level Service Desk agents.
- Escalate incidents to next level and vendor support when the solution is unknown.
- Manage and maintain the Network Operating Centre (NOC) ensuring security and availability is maintained, customer environments are accurately monitored and Service Desk tools remain functional.
Requirements:
- Spanish Speaking (Fluent or native)
- English B2/C1 (verbal and written communication)
- 3 years' experience of working as Network Security Engineer
- Experience in configuring and/or troubleshooting firewall technologies
- One or more of the following industry certifications; CompTIA Security+, SSCP, PCNSA/E, CCNA/P, JNCIA-SEC, JNCIS-SEC, JNCIA-Junos, JNCIS-ENT, CCSA, CCSE or equivalent vendor/industry certification
What We Offer:
- Competitive compensation with regular annual salary reviews
- Hybrid work - (2 days at the office, 3 days at home)
- Value continuous learning and provide a clear progression plan
- Comprehensive benefits including health insurance, paid leave, retirement plans, and more
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