Global Supply Chain Operations Coordinator
hace 3 semanas
About the Role
We are seeking a skilled Global Supply Chain Operations Coordinator to join our team at Omega CRM Consulting. In this role, you will play a crucial part in supporting the coordination of support for defined applications within our IT marketing and Sales organization.
Responsibilities
- Manage support teams across all regions, ensuring seamless communication and collaboration.
- Work closely with selected vendors to ensure effective onboarding and support of new applications.
- Develop and manage support packages for current applications, ensuring SLA fulfillment across all areas.
- Collaborate with regional support teams to define and implement support standards.
- Conduct regular meetings with support and project teams to ensure effective incident and problem management.
- Consult on contract management and standard support practices within the organization.
- Create and manage reports to track support performance and identify areas for improvement.
Requirements
To be successful in this role, you will need:
- A minimum of 4 years of experience in a related field, preferably in computer science or MIS.
- Strong knowledge of computer software systems, including CRM-related applications (Veeva or Salesforce experience is a plus).
- Project management experience and strong analytical skills.
- Excellent verbal and written communication skills, with the ability to work effectively with diverse teams.
- Self-management skills and a focus on customer service.
Benefits
- Permanent contract with flexible working hours.
- Flexible retribution options, including public transport tickets and meal vouchers.
- Home office arrangement available.
- Health insurance.
Why Join Us?
Omega CRM Consulting is a digital global company that accelerates business experiences through technology and data. We have a team of over 540 people from 24 nationalities, who possess wide knowledge and experience in understanding business processes and technology. Our mission is to make a positive impact on society, and we strive to achieve this through innovation and exceptional knowledge.
Salary
The estimated salary for this role is €55,000 - €65,000 per year, depending on experience and qualifications.
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