Agent-Front Desk-Lead

hace 4 semanas


Gasteiz Vitoria, Álava, España Marriott International, Inc A tiempo completo
Job Summary

As a Front Desk Lead at Marriott International, you will play a key role in ensuring the smooth operation of our hotel's front desk. You will be responsible for assisting the front desk team in processing guest payments, handling guest inquiries, and providing exceptional customer service.

Key Responsibilities
  • Assist the front desk team in processing guest payments and resolving any issues that may arise.
  • Handle guest inquiries and provide accurate information about hotel services and amenities.
  • Ensure that all guest interactions are handled in a professional and courteous manner.
  • Work closely with the front desk team to ensure that all guest requests are met in a timely and efficient manner.
  • Assist with the preparation of daily reports and other administrative tasks as needed.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a front desk or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Ability to work a flexible schedule, including evenings and weekends.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.


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