Microsoft Support Engineer
hace 2 días
We are a dynamic and innovative company passionate about creating better work experiences for people everywhere. Our global office locations and flexible work culture enable our team members to work wherever and however they're at their best. We take the time to help our team members enjoy their work, build lasting connections, and grow their roles.
Your Role as a Cloud Support EngineerAs a Cloud Support Engineer, you will be responsible for providing 2nd tier support, training, and mentorship to junior support team members to assist in resolving customer issues. You will create knowledge base articles to document steps required for complex installations, upgrades, advanced troubleshooting, and known fixes.
Key Responsibilities- Provide expert-level support to customers and internal stakeholders on Microsoft cloud infrastructure solutions.
- Develop and maintain technical documentation, including knowledge base articles and user guides.
- Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience.
- Configure and manage cloud infrastructure, including Azure, O365, and SharePoint.
- Manage escalations and provide timely updates to stakeholders.
- Perform quality assurance testing of new products and provide feedback to the development team.
- Stay up-to-date with the latest Microsoft cloud technologies and best practices.
To be successful in this role, you will need:
- 3+ years of experience with Microsoft cloud infrastructure solutions, including Azure, O365, and SharePoint.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong knowledge of cloud security, networking, and compliance.
- Experience with scripting, HTML5, and APIs.
- Bachelor's degree in Computer Science, Engineering, or related field.
- 1+ years of supervisory experience preferred.
We offer a competitive salary, medical, dental, and vision coverage, disability coverage, employer-paid life insurance, mental health resources, 401(k) plan, and a fully paid parental leave program. Additional perks include:
- 100% remote work.
- Flexible working schedule.
- Appspace Fridays (free afternoon and no meetings scheduled).
- Reduced working hours in August.
- Health insurance.
- Training allowance.
- Training days off (5 days).
- Gym allowance.
- Annual bonus.
- Employee referral program.
Importante Empresa is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws.
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