Business Intelligence Analyst
hace 2 semanas
About the Role:
We are seeking a highly skilled Reporting Analyst to join our team at Teleperformance Spain. As a Reporting Analyst, you will play a crucial role in analyzing data to identify trends and insights that will inform business decisions.
Key Responsibilities:
- Communicate with internal colleagues to understand departmental needs and organizational goals.
- Work with external stakeholders to investigate feedback and identify areas for improvement.
- Use data modeling practices to analyze findings and create recommendations for strategic and operational improvements.
- Identify processes and information technology required to implement recommendations.
- Communicate benefits of recommendations across departments and address uncertainty and concern.
- Produce written documentation to support work, report on findings, and present to stakeholders.
- Support staff and teams in implementing recommended changes and resolving issues.
Requirements:
- IT/Technical/Quantitative degree or equivalent working experience as a Business Analyst.
- Knowledge of SQL, Python, and data visualization.
- Working experience with Power BI and financial analysis.
- Advanced knowledge of IT office tools, such as Google Sheets/Excel.
- C1 Level of English and good level of Spanish.
- Excellent analytical skills and evidence-based approach.
- Excellent communication skills and ability to present to various audiences.
- Working experience in KPI monitoring and contact center sector.
- Ability to work under pressure and passion for creating solutions.
What We Offer:
- Salary € gross/year + up to 2,000 € gross/year in bonuses.
- Permanent contract and referral program.
- Established career path and personal development opportunities.
- Dynamic business casual environment and excellent work environment.
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