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**Director, Client Solutions**

hace 2 meses

Madrid, Madrid, España O9 Solutions Inc. A tiempo completo

**About the Role**

We are seeking a highly skilled and experienced **Client Management Executive** to join our team at O9 Solutions Inc. As a key member of our organization, you will be responsible for delivering exceptional value to our clients and driving business growth.

**Key Responsibilities**

  • Take ownership of client satisfaction and value delivery across multiple customer accounts.
  • Build long-term relationships at executive and operational levels.
  • Resolve project issues, including timeline, budget, and scope, by deep customer empathy and understanding of business priorities and constraints.
  • Anchoring the steer co meetings with the client executives to resolve trade-offs pertaining to the program, educate client about o9 offerings and how other customers are using the platform.
  • Ensure the program is staffed for success and bubble up the key requirements and constraints to the portfolio leads.
  • Provide guidance, mentoring, feedback, and coaching to the project team.
  • Accountable for the profit, margin, and pricing for consulting services.
  • Oversee the invoicing and credit terms for managed clients.
  • Provide Financial/business planning monthly revenue forecast for the clients/portfolio.
  • Support the client retention and subscription renewal by means of having a delighted client.
  • Support expansion of the customer account for future opportunities.

**Requirements**

  • 3+ years of business consulting experience.
  • Expertise in the planning and digital transformation space (in areas like demand planning, assortment planning, supply planning, IBP, Revenue Management etc.).
  • Deep knowledge of the respective industry (could be Retail, Consumer product, Automotive, Semiconductor etc.).
  • 3+ years of experience in managing complex technology deployment programs in an agile fashion (all aspects like risk, mitigation, resources, budgets, invoices, milestones etc.).
  • Adept at building executive relationships and credibility anchored on trust and deep knowledge of the planning space.
  • Proficient in value impact analysis of processes, programs, and technology deployments.

**What We Offer**

  • Competitive salary.
  • Tech tools: Complementary Mac or PC laptop.
  • Enjoy yourself: Unlimited paid time off.
  • Get social: When we work from home, we play from home with fun after-work activities.
  • Flat organization: With a very strong entrepreneurial culture.
  • Support network: Work with a team you can learn from every day.
  • Diversity: We pride ourselves on our international working environment.