Front Office Manager Assistant

hace 3 días

Barcelona, Barcelona, España Ennismore A tiempo completo
Job Title: Assistant Front Office Manager

At SLS Barcelona, we're looking for a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our front office team, you will be responsible for assisting the Front Office Manager in fostering a positive and structured work environment within the department.

Key Responsibilities:
  • Oversee the front desk team's daily operations, including check-in, check-out, and guest registration processes.
  • Greet and assist guests in a warm, courteous, and professional manner.
  • Handle cash and credit transactions.
  • Handle guest complaints and inquiries promptly in a professional and empathetic manner.
  • Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions.
  • Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
  • Coordinate with housekeeping and maintenance departments to ensure timely room readiness.
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
  • Take and manage guest bookings, up-selling opportunities and informing them about ways to improve their stay.
Requirements:
  • Minimum of 2 years of Front Office experience, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a big plus.
  • Someone who understands, celebrates and embraces the SLS brand values.
  • Ability to work independently and to partner with others to promote an environment of teamwork.
  • Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
  • Excellent verbal and written communication skills. Fluent in Spanish and English.
What We Offer:
  • The opportunity to join an innovative, fast-growing, international group that's committed to building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that's very passionate about creating great hospitality experiences.
  • A competitive package and plenty of opportunity for development.
  • Excellent discounts across the entire Ennismore family of brands.

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