IT Service Delivery Manager
hace 2 semanas
Job Summary:
The IT Service Manager will be responsible for ensuring the efficient operation of the IT Department in alignment with the business objectives of the Radisson Hotel Group, Madrid Office. This role will oversee and coordinate the information technology services provided to the company, ensuring reliability, efficiency, and value creation.
Key Responsibilities:
- Develop and implement IT service management strategies aligned with company goals.
- Manage the IT service support and service delivery teams to ensure SLA compliance and high-quality customer service.
- Oversee the IT service catalog, ensuring all services are delivered effectively and efficiently.
- Conduct regular service reviews, audits, and assessments to identify areas for improvement.
Key Skills and Qualifications:
- Strong leadership and decision-making skills.
- Excellent communication and interpersonal skills.
- Proficient in IT service management software and tools.
- Ability to manage multiple tasks and priorities.
- Proactive and results-oriented.
- Strong analytical and problem-solving abilities.
- Customer-focused mindset.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of 5 years of experience in IT service management in multi-supplier/vendor environment.
- Experience in using ServiceNow ITSM and CSDM (Common Service Data Model) advantageous.
- Experience in the use of PowerBI to present dynamic, powerful visualisations to support key responsibilities of the role.
- Minimum of ITIL v3 Foundation a necessity, ITIL v4 Foundation certification is preferred.
Language Skills:
Fluent English is a must.
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