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Technical Support Manager

hace 2 meses

Gasteiz Vitoria, Álava, España Wireless Logic Group A tiempo completo
About the Role

We are seeking a highly skilled and experienced Technical Support Manager to join our team at Wireless Logic Group. As a key member of our customer-facing team, you will be responsible for leading and managing our technical support team in Spain.

Key Responsibilities
  • Provide technical support to customers, including troubleshooting network problems, diagnosing hardware and software issues, and providing guidance on how to resolve technical issues.
  • Manage the technical support team, including hiring, training, and evaluating technical support staff.
  • Partner with the sales team to provide technical support and assist with the preparation of technical proposals.
  • Maintain a strong understanding of networking technologies and stay up-to-date on the latest trends.
  • Develop and implement training programs for technical support staff.
  • Identify and resolve technical support issues, and implement preventive measures to reduce the number of support tickets.
Requirements
  • Bachelor's degree in a technical field, such as telecommunications or computer science.
  • Solid networking knowledge, with a CCNP certification or similar.
  • At least 3 years of experience in technical support or network management.
  • Experience working with operators, preferably with experience in network management.
  • Experience in network architectures, cloud services, and IT infrastructures.
  • Proficiency in English and Spanish.
  • Ability to manage and mentor technical teams.
  • Problem-solving and analytical skills.
What We Offer
  • Full training and ongoing support to help you grow and develop in your role.
  • A dynamic and entrepreneurial work environment.
  • A competitive salary and benefits package.
  • The opportunity to work with a leading company in the telecommunications industry.