Project Director
hace 1 semana
We are seeking a highly experienced Project Director to lead our customer relationships and services engagements in the Western Region. As a key member of our team, you will be responsible for driving mutual understanding of Adobe's industry-leading experience business capabilities and evangelizing how those capabilities build long-term value and growth across various customer business units and organizations.
Key Responsibilities- Develop and maintain a roadmap with the customer to drive value realization and growth in the adoption of Adobe solutions.
- Lead a multi-disciplined delivery team from Adobe to design, implement, and scale solutions to drive value for the customer across the intersection of people, process, and technology.
- Build and use relationships within Adobe to solve complex customer problems, including working with product teams to improve solutions.
- Apply situational awareness of engagement challenges, trends, and opportunities and communicate accordingly.
- Lead a team on customer engagements that may involve multiple project teams from Adobe, client, or partner organizations on a day-to-day basis, maintain the program/project plan, and supervise the delivery process to keep efforts on track (deliverables, milestones, resources, and costs).
- Be the central point of contact for the customer throughout the life of the engagement, beginning during presales with engagement scoping / interacting with all levels of the customer organization and within Adobe.
- Help the customer understand Adobe's capabilities and the transformative power of digitization across their own customer's lifecycle.
- Partner with the customer to understand their business objectives and requirements and deliver in the context of a statement of work.
- Elevate and encourage your team through caring, effective leadership.
- Maintain solid governance, communication, and change management with customer teams and internal Adobe teams, including adherence to the Adobe Governance Framework, ensuring resourcing, forecasting, backlog, and reporting standard processes are followed.
- Continually manage customer expectations, manage scope, and identify/mitigate risks.
- Apply Adobe's services methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working.
- Achieve customer happiness through successful delivery of defined scope and successful realization of KPI and metrics.
- 10+ years of proven experience leading projects in a consulting and/or technology professional services organization.
- Experience providing consulting services to high-tech customers is desirable.
- Engaging people leader with proven track record to lead and inspire teams.
- Strong executive presence, including ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs.
- Proven organizational skills to plan and coordinate complex projects.
- Excellent verbal and written communication skills.
- High degree of intellectual curiosity and ability to absorb new concepts quickly.
- High level of energy and personal drive.
- Experience with one or more of the following preferred: digital marketing (web content management, rich internet applications, web and social analytics, online ad targeting, content personalization), technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects), technology project management and governance.
- Fluency in English, French, and Spanish is mandatory.
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