Head of User Journey

hace 2 semanas


Barcelona, Barcelona, España 3Commas Capital Inc. A tiempo completo
About the Role

We are seeking a skilled CX professional to lead our customer experience strategy. This individual will be responsible for aligning our customer experience initiatives with company goals, ensuring seamless integration across departments.

Job Responsibilities
  • CX Strategy Development: Design and implement customer experience strategies that drive business outcomes.
  • Data-Driven Decision Making: Oversee the collection and analysis of customer data to inform strategic decisions.
  • Team Leadership: Lead and mentor a high-performing CX team, ensuring continuous growth and development.
  • Cross-Functional Collaboration: Work closely with Product, Marketing, and BizDev teams to incorporate customer feedback and optimize onboarding and upselling strategies.
Required Skills and Qualifications
  • 5+ years in customer experience or related field, with 2+ years in leadership roles.
  • Strong leadership, communication, and data analysis skills; expertise in CX tools and platforms.
  • Ability to leverage customer insights to drive strategy.
  • Experience working closely with product, marketing, engineering and business development teams.

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