Elevate Your Career as a Digital Commerce Specialist
hace 6 días
Veepee is a unified digital commerce conglomerate, comprised of 6000 employees and various European brands. Our consolidation has enabled us to achieve a turnover of €3.7 billion as of 2018. With operations in 14 countries, we're leading the way in European digital commerce.
As a Brand Support Manager, you will be responsible for guiding sellers through the onboarding process, integrating their catalogs, and providing training on our platforms. You'll also solve technical issues, assist with adding products, and communicate progress with the sales team.
The role involves:
- Explaining and guiding sellers through the onboarding process, including integration of their catalog in our tools and pieces of training on back offices.
- Finding solutions adapted to the seller's profile from a technical point of view.
- FOLLOWING UP AND COMMUNICATING ON THE PROGRESSION OF THE ONBOARDING WITH THE VEEPEE SALES TEAM;
- RESOLVING AND ASSISTING SELLERS THROUGH TECHNICAL PROBLEMS;
- HELPING AND ASSISTING THE SELLER WITH REGARDS TO THE TECHNICAL PART OF ADDING NEW PRODUCTS TO OUR PERMANENT OFFER/CATALOGS;
- HELPING AND ASSISTING THE SELLER WITH REGARDS TO THE TECHNICAL PART DURING THE PREPARATION OF CONNECTED FLASH AND CAMPAIGNS;
- CLOSELY FOLLOWING THE UPDATES FROM OUR TECHNICAL PARTNERS;
- WRITING AND UPDATING DOCUMENTATION THAT IS SHAREABLE INTERNALLY AND WITH THE SELLERS, AND PROACTIVELY IMPROVING OUR PROCESSES.
To excel in this role, you should have:
- Experience in technical support.
- Able to identify and analyze technical issues.
- Experience in the marketplace.
- Good communication, logic, and organization skills.
- Rigorous and proactive profile.
- Fluent in French and English.
We offer a competitive salary range of €60,000 - €80,000 per annum, depending on experience, and benefits including variable bonuses, flexible office hours, online language learning platform, connected fridges, and inter-company dining. If you're eager to learn and develop your career, apply now
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