Contact Center Platform Engineer
hace 1 semana
We are seeking an experienced Contact Center Platform Engineer to join our CX Team in Barcelona, hybrid. As a key member of our team, you will be responsible for managing our cloud contact center platform to provide customer care services to our clients.
Key Responsibilities- Manage a Cloud Contact Centre technology based on an omnichannel solution from voice to chat, emails, and AI automation.
- Utilize telco knowledge to handle the IT infrastructure of the call center platform, including sip trunks, MPLS, and webRTC.
- Challenge the status quo every day by using innovative technologies to provide the best customer experience in any interaction.
- Integrate with different vendors' systems to act as one.
- Provide outstanding support to troubleshoot production challenges.
- Person with IT/Telco degree and minimum 3.5 years proven experience with a similar position.
- Understanding of contact center technology, main players in the marketplace, and Genesys Cloud advantage.
- Knowledge of contact centre multichannel solution, voice bots, artificial intelligence, apps, API capabilities.
- Developer skills to customize standard solutions via programming.
- Good knowledge of telecom networks principles and terminology.
- Ability to work with data reporting, Google BigQuery.
- Troubleshooting skills, flexibility, and a can-do approach to complete tasks on time.
- Ability to work using own initiative and as a member of a team.
- Ability to work effectively under pressure and to deadlines.
- Good organizational, communications, analytical, and problem-solving skills.
- Fluent English, Spanish beneficial.
eDreams ODIGEO is the world's leading travel subscription platform and one of the largest e-commerce businesses in Europe. We have 20 million customers, 44 markets, 5 brands, 54M members in Prime, 162 million bookings FY23, and more than 50,000 bookings per day.
We are a leading travel tech company revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world's first travel subscription program.
What We Offer- A rewarding compensation package, Prime Plus membership, competitive salary, and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts, and partnerships.
- Relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years.
- Continuous learning to fuel your growth and explore new horizons, learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more.
- Plus, enjoy a great onboarding program, grow opportunities to empower your career and unleash your potential, personalised career paths, and the eVOLVE Program will help you discover, grow, and thrive.
- Internal mobility opportunities let you pursue horizontal career changes and promotions.
- Your Wellbeing is our priority, embrace Freedom and Flexibility, at eDO we value flexibility, employee care, and transparency.
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Cloud Contact Center Platform Engineer
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Barcelona, Barcelona, España Edreams Odigeo A tiempo completoAbout the RoleWe are seeking an experienced Cloud Contact Center Platform Engineer to join our CX Team in Barcelona. As a key member of our team, you will be responsible for managing our cloud contact center platform to provide customer care services to our clients.Key ResponsibilitiesManage a Cloud Contact Centre technology based on an omnichannel solution...
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