Elevator Systems Manager

hace 3 días


Zaragoza, Zaragoza, España Thyssenkrupp Elevator A tiempo completo

About Us
At TK Elevator, we strive to create a culture where our employees feel valued and supported. As a leading global player in the elevator industry, we are committed to innovation, customer satisfaction, and quality service.

The Role
We are seeking an experienced Elevator Systems Manager to join our team. In this role, you will be responsible for overseeing the delivery of IT services to meet the needs of our global users and stakeholders. Your primary focus will be on implementing best practices, ensuring efficiency and effectiveness across regions, and collaborating with internal and external service providers to ensure seamless service delivery.

Key Responsibilities
- Collaborate with regional leads to implement best practices and ensure efficiency and effectiveness across their region with global initiatives.
- Provide guidance, coaching, and support to regional IT Communicity in all IT global/regional implementation projects to ensure high performance.
- Backup assistant for any region that could need support (follow-the-sun).
- Oversee the delivery of IT services to meet the needs of global users and stakeholders.
- Collaborate with Infosys SIAM team.
- Ensure that SLAs and KPIs are defined, monitored, and met consistently across their region.
- Manage relationships with internal and external service providers to ensure seamless service delivery.

Requirements
- Develop and implement a Global IT service strategy aligned with the organization's business objectives.
- Collaborate with regional stakeholders to understand their requirements and priorities and incorporate feedback into the service strategy.
- Continuously monitor and evaluate the performance of IT services to identify areas for improvement.
- Lead service improvement initiatives to enhance service quality, reliability, and user satisfaction.
- Implement best practices such as ITIL to drive service excellence.

Compensation and Benefits
Our compensation package includes a competitive salary of $120,000 per year, comprehensive health insurance, retirement plan matching, paid time off, and opportunities for professional growth and development. We also offer flexible work arrangements to promote work-life balance.



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