Operational Excellence Manager

hace 5 días


Alcobendas, Madrid, España Carrier Global Corporation A tiempo completo
Overview

At Carrier Global Corporation, we are a leading provider of innovative heating, ventilation, and air conditioning (HVAC) solutions. We offer a wide range of services and products that create healthier homes, buildings, and shipping environments while reducing environmental impact.

Job Description

We are seeking an Operational Hub Lead to support the implementation of back-office transformation activity within our business. This exciting role will involve working with our Service back-office team to develop process improvements and alignments across the function.

The successful candidate will be responsible for managing all back-office functions on a day-to-day basis, facilitating the implementation of new systems and processes, and coaching team members to ensure operational achievements are met.

Responsibilities
  • Develop efficiencies and best practices for service delivery through cross-functional collaboration with operations and administration teams
  • Assist with project planning and implementation of new systems roll out, working closely with key stakeholders and project coordinators
  • Facilitate the implementation of new systems and processes
  • Manage all back-office functions on a day-to-day basis
  • Coach team members to ensure operational achievements are met
Requirements

To be successful in this role, you will require:

  • Practical knowledge in leading and managing the execution of processes, projects, and tactics within your work area
  • Engineering/Technical University Degree
  • Subject matter expertise in service delivery identifying typical business requirements, challenges, risks, and mitigations or solutions
  • High level of technical competence with relevant experience within a global company in either Engineering or Operations delivery
  • Ability to work with and manage multiple stakeholders
  • Experience in quality/warranty management
  • Experience leading teams and managing relationships with key customers and stakeholders
Benefits

We offer a competitive salary of $90,000 per annum, flexible working arrangements, and development opportunities for career growth. You will also benefit from our great workplace environment and culture, drive forward your career through professional development opportunities, and enjoy competitive salary and benefits.

About Us

We are an Equal Opportunity/Affirmative Action Employer and are committed to creating an inclusive and diverse workplace. If you are passionate about delivering exceptional results and driving innovation, we encourage you to apply for this exciting opportunity.



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