Duty Manager

hace 4 días


Barcelona, Barcelona, España Accor Hotels A tiempo completo

Job Title: Duty Manager - Guest Experience

Job Summary: We are seeking a highly motivated and experienced Duty Manager to join our team at Accor Hotels. As a Duty Manager, you will be responsible for leading and motivating team members across our Food and Beverage and Front Office departments.

Key Responsibilities:

  • Lead and train team members to deliver exceptional service to our guests.
  • Work shifts across Food and Beverage and Front Office departments on a rotating roster.
  • Ensure a high standard of personal presentation and adherence to company policies.
  • Manage guest complaints and provide solutions in a timely and professional manner.
  • Collaborate with the Operations Manager to achieve departmental goals and objectives.

Requirements:

  • Previous experience of 1 year or more in a supervisory or team leader role in a Front Office or Food and Beverage background.
  • Current General Managers certificate or ability to obtain.
  • Knowledge of Opera, Opera Cloud or similar property operation system.

Why work with Accor Hotels?

  • Access to our Accor Academy for training and development opportunities.
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.

Accommodation and Uniforms: Uniforms provided, washed and laundered daily.

Employee Assistance Program: Access to our Employee Assistance Program for support and guidance.

Refer a Friend Incentive: Refer a friend to our team and receive a reward.

Diversity and Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.


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