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Senior IT Operations Director

hace 1 mes

Sevilla, Sevilla, España Sportradar A tiempo completo

About Us


Sportradar, the world's leading sports technology company, is at the forefront of innovation. We empower over 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries with cutting-edge data solutions and services.



Job Description


We are seeking an experienced Senior IT Operations Director to join our team in Seville, Spain. As a key member of our Managed Platform Services tribe, you will play a pivotal role in leading and guiding our IT Operations department, driving technical excellence, and ensuring seamless efficiency.



Responsibilities



  • Operations Management:

    • Ensure the stability, security, integrity, and efficient operation of platforms and infrastructure, adapting to rapid growth or fluctuations in demand.
    • Oversee Business as Usual (BAU) activities, drive successful planning and delivery of initiatives and projects, providing direction and support, and monitoring successful execution.
    • Develop and maintain relationships with other senior leaders and key stakeholders, leading interdepartmental collaboration.
    • Define metrics to measure customer service satisfaction levels and achievement of expected business outcomes, securing comprehensive visibility.
    • Manage the IT Ops budget, lead capacity planning and resource allocation.


  • Team Leadership:

    • Define a clear vision and mission for the IT Ops department, setting up teams and individual goals, regularly reviewing progress.
    • Manage and develop a group of teams, including professionals with different backgrounds and profiles, leading recruitment, training, and mentoring activities, communicating job expectations, and conducting regular performance reviews.
    • Define the IT Ops operating model/framework, reviewing and enhancing policies, procedures, and best practices.
    • Foster a positive and productive work environment, defining quality and ethical standards within the team, and driving effective collaboration with other departments and functions.


  • Security and Compliance:

    • Ensure full compliance with relevant laws, regulations, and best practices, including processes and technical documentation related to SOX and ISO.
    • Implement and maintain security protocols to protect the organization's data and systems, preserving assets availability by driving the correct implementation of disaster recovery setups, back-up procedures, information security, and control standards.
    • Drive alignment with Security and Compliance teams, conducting regular risk assessments and audits in accordance with agreed roadmaps.


  • Vendor Management:

    • Manage relationships with external vendors and service providers.
    • Negotiate contracts and ensure service level agreements (SLAs) are met.
    • Evaluate and recommend new technologies and solutions.


  • Incident and Problem Management:

    • Manage incidents and outages swiftly and effectively to avoid business disruptions and financial impact.
    • Lead critical incident reduction initiatives and change management process improvements to minimize downtime and secure the highest customer satisfaction index.
    • Maintain an up-to-date incident response plan.