Barcelona Social Media Content Moderator Role for a Global Academy

hace 1 mes


Barcelona, Barcelona, España Social Academy A tiempo completo

Company Overview: Our company, Social Academy, is a global organization with a presence in various countries. We are dedicated to providing a safe and engaging experience for users on our social media platforms. With a strong focus on community building and moderation, we strive to create a positive environment for all users.

Job Description: As a content moderator for our Barcelona office, you will play a crucial role in ensuring the quality and safety of our platform's content. You will be responsible for reviewing user flagging reports, understanding and applying client policies, and analyzing content to identify potential issues. Your tasks will include reviewing reported content within agreed turnaround times, recognizing trends and patterns, and escalating issues outside of established policies. You will also use market-specific knowledge to spot solutions to improve the support of our user community.

Salary: We offer a competitive salary of €25,000 - €30,000 per annum, commensurate with your qualifications and experience. This includes a hybrid work model, allowing you to balance work from home and office time. Additionally, you will receive development opportunities within the company, Spanish lessons, bi-weekly contests with prizes, free group activities, wellness and resilience programs, health insurance discounts, and performance bonuses.

Required Skills and Qualifications: To succeed in this role, you should possess fluency in Norwegian (native level) and English (B2). Experience in content moderation, customer service, or other contact center environments is a plus. You must have affinity with social media platforms and computer handling skills. The ability to deal with highly sensitive content is also essential.



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