Recreation Attendant
hace 3 semanas
Job Summary:
The Recreation Attendant is a key member of the Hotel Mandarin Oriental Barcelona team, responsible for ensuring a smooth and efficient operation of the Amenities Floor, including the Fitness Center, Spa facilities, pool, and residences. This role requires a high level of customer service, attention to detail, and ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Coordinate the usage of recreation areas, ensuring a seamless experience for guests.
- Monitor and maintain the cleanliness of the Amenities Floor, adhering to MOHG standards.
- Provide exceptional customer service, greeting and assisting guests in a professional manner.
- Identify and report defects, hazards, or equipment issues to the Residences Management team.
- Assist therapists and private practitioners with setup and cleanup of treatment areas.
- Ensure lockers are stocked with clean linen and remove soiled items.
- Maintain the fitness center, ensuring cleanliness and sufficient stock of towels, drinks, and equipment.
- Disinfect equipment after every use and attend to residents' needs.
- Be knowledgeable about AV equipment and set it up as needed.
- Maintain confidentiality and adhere to residential and Management Company policies and procedures.
- Practice teamwork, create a positive work environment, and greet fellow employees.
- Proactively seek to provide refined luxury service, ensuring resident satisfaction.
Requirements:
- Delighting our Customers
- Delighting our Colleagues
- Becoming the Best
- Working together
- Acting with Responsibility
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