Recreation Attendant
hace 2 semanas
Empresas: Hotel Mandarin Oriental Barcelona
The Recreation Attendant is responsible for the organisation, coordination, monitoring and maintaining of their shift to ensure a smooth and efficient operation of the Amenities Floor including the Fitness Center, Spa facilities, the pool and wet-areas of the residences and any other health / outdoor activities provided. The Recreation Agent is also responsible for assisting and supporting Residential Concierge on their duties.
DUTIES AND SUPPORTING RESPONSIBILITIES The Recreation Agent responsibilities include:
Effectively coordinates the usage of recreation area.
Review the cleanliness of the Amenities Floor during the shift and maintain it in accordance with MOHG Standards (i.e. set up of treatment room, maintain the stock of towels, water, etc. at the fitness centre and changing rooms, disinfection of fitness equipment, etc).
Proactively greet, interact, and assist residence owners in a professional manner.
Identify and report defects throughout the residential area; notify the Residences Management team immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Report all requests and complaints to the Residences Management team to ensure issues are resolved immediately and followed up to ensure resident satisfaction.
Assist therapists and private practitioners in setting up for treatments as well as clearing away after.
Ensure that lockers are stocked with clean linen at all times and removing soiled items.
Ensure fitness center is always clean and with sufficient stock of towels, drinks, etc.
Make sure all equipment at fitness center is disinfected after every use.
Attend to residents in all areas, ensuring that they are comfortable as well as offering refreshments.
Be knowledgeable with AV equipment and be able to set up equipment on demand.
Maintain complete knowledge and comply with all residential and Management Company departmental policies and procedures.
Maintain correct records for FLHSS audit.
Maintain strict confidentiality relative to Residents and Residences business.
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance.
Proactively seek to provide refined luxury service ensuring resident satisfaction.
Ability to focus attention on resident needs.
Requisitos: Delighting our Customers, Delighting our Colleagues, Becoming the Best, Working together, Acting with Responsibility.
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