Project Director

hace 1 mes


Madrid Centro, Madrid, España Adobe A tiempo completo
About the Role

We are seeking a highly experienced Project Director to lead our customer relationships and services engagements in the Western Region. As a key member of our team, you will be responsible for driving mutual understanding of Adobe's industry-leading experience business capabilities and evangelizing how those capabilities build long-term value and growth across various customer business units and organizations.

Key Responsibilities
  1. Customer Relationship Management: Develop and maintain a deep understanding of customer needs and preferences, and lead a multi-disciplined delivery team from Adobe to design, implement, and scale solutions to drive value for the customer across the intersection of people, process, and technology.
  2. Strategic Planning: Collaborate with customers to develop and maintain a roadmap to drive value realization and growth in the adoption of Adobe solutions.
  3. Technical Expertise: Utilize creative analytical skills to understand the impact of technical changes and articulate high-level technical solutions to address business problems.
  4. Team Leadership: Lead a team on customer engagements that may involve multiple project teams from Adobe, client, or partner organizations on a day-to-day basis, maintain the program/project plan, and supervise the delivery process to keep efforts on track (deliverables, milestones, resources, and costs).
  5. Communication: Be the central point of contact for the customer throughout the life of the engagement, beginning during presales with engagement scoping/interacting with all levels of the customer organization and within Adobe.
  6. Business Development: Help customers understand Adobe's capabilities and the transformative power of digitization across their own customer's lifecycle.
  7. Project Management: Partner with customers to understand their business objectives and requirements and deliver in the context of a statement of work.
  8. Leadership Development: Elevate and encourage your team through caring, effective leadership.
  9. Governance and Risk Management: Maintain solid governance, communication, and change management with customer teams and internal Adobe teams, including the adherence to the Adobe Governance Framework, ensuring resourcing, forecasting, backlog, and reporting standard processes are followed.
  10. Customer Satisfaction: Continually manage customer expectations, manage scope, and identify/mitigate risks.
  11. Methodology and Process Improvement: Apply Adobe's services methodology, apprentice others in the methodology, and drive continuous improvements in our ways of working.
  12. Results-Oriented: Achieve customer happiness through successful delivery of defined scope and successful realization of KPI and metrics.
Requirements
  1. Leadership Experience: 10+ years of proven experience leading projects in a consulting and/or technology professional services organization.
  2. Industry Knowledge: Experience providing consulting services to high-tech customers is desirable.
  3. People Leadership: Engaging people leader with a proven track record to lead and inspire teams.
  4. Executive Presence: Strong executive presence, including the ability to partner with and effectively influence client managers, directors, VPs, CMOs, and CXOs.
  5. Organizational Skills: Proven organizational skills to plan and coordinate complex projects.
  6. Communication Skills: Excellent verbal and written communication skills.
  7. Curiosity and Adaptability: High degree of intellectual curiosity and ability to absorb new concepts quickly.
  8. Energy and Drive: High level of energy and personal drive.
  9. Technical Skills: Experience with one or more of the following preferred: digital marketing, web content management, rich internet applications, web and social analytics, online ad targeting, content personalization, technology/software/SAAS concepts, custom software development processes and methodologies (including managing Agile projects), technology project management and governance.
  10. Language Skills: Fluency in English, French, and Spanish is mandatory.

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