O2C Collection Specialist
hace 2 semanas
This role is with PageGroup, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.
As a member of the Cash Collection Team:
Cash Collection Responsibilities:
Establish and maintain relationships with customers through daily phone calls, emails, or WhatsApp messages.
Record and track Collection activity and invoice status changes in the dedicated Collection tool.
Understand the Order-to-Cash (OTC) process to effectively manage disputes.
Coordinate with the Billing Teams to resolve invoice-related disputes.
Collaborate with the Sales Team in negotiations with customers.
Liaise with the Cash Allocation Team to follow up on customer payments and ensure correct matching.
Prepare litigation files for legal procedures.
Provide visibility to the Sales Team on their portfolio's Collection status through regular meetings.
Collaborate on one-off European or global projects (reporting, training, process improvement, etc).
Achieve monthly personal and team Collection targets for Bad Debt and Cash-in amounts.
Scope: France - our main European market, and MEA - a complex market with high growth potential.
O2C Collection Specialist MEA & FR (French speaker)|PageGroup SSC
Requirements:
Fluent and professional French and English language skills.
Dynamic, organized, and methodical approach.
Customer focus and strong communication skills (spoken and written).
Strong problem-solving skills and proficiency in Excel.
Good presentation skills and ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes).
Ability to work under pressure to attain company objectives and Cash Collection KPIs.
Desire to belong to and be an active member of a team.
Previous experience in the role is highly desirable.
Experience in a multinational environment (+40 nationalities in the SSC).
Competitive compensation and benefits package in Barcelona, various well-being activity options.
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