Operations Manager
hace 4 semanas
Job Summary
Sutherland is seeking a highly organized and goal-oriented individual to fill the role of Operations Manager - Collections. As a key member of our team, you will be responsible for managing cluster/community performance, completing weekly coaching sessions and call audits, and partnering with the Operations Manager on continuous improvement activities.
Responsibilities
• Manage cluster/community performance to achieve operational goals
• Complete weekly coaching sessions and call audits to ensure compliance and identify areas for improvement
• Partner with the Operations Manager on continuous improvement activities, training, and action plans
• Act as a client advocate to provide ideas for improving the client's product, business, processes, and policies
• Manage people to set up accountability discussions on attendance and performance challenges, determine training needs, and keep employees informed of internal and external updates
Qualifications
• Bachelor's degree preferred but not required
• Three years of operations and management experience, with a focus on process transformation
• Three to four years of experience in banking/financial services, particularly in collections
• Strong analytical skills to interpret data, identify trends, and make suggestions for improvements
• Demonstrated leadership skills to take the lead in making improvements and resolving issues
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Strong verbal and written communication skills to communicate in a clear, constructive, and professional manner
• Excellent working knowledge of MS Office applications
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