Process Expert Manager

hace 4 semanas


Madrid, Madrid, España Mygwork A tiempo completo

At JTI, we celebrate differences and believe that everyone truly belongs. As a member of our team, you will be part of a diverse and inclusive community where you can grow and thrive.

The IT BTS Sales & TM Process Expert Manager plays a crucial role in implementing approved process changes by acting as a liaison between Business and Development teams.

Key Responsibilities:

  • GRM ownership and continuous improvement aligned with the changing business environment
  • Review and update all documentation in the GRM SharePoint
  • Facilitate training sessions for the module owned, either internal or for markets
  • Keep updated the training material and elaborate KPIs of usage of the GRM module owned
  • Change management and continuous improvement on our BTS Trade Marketing Change Management Process
  • Guarantee all CGHs have a meaningful business benefit and provide quantitative impact of the development requested
  • Be concerned that change management is an ongoing process and keep moving the CHGs as soon as they arrive
  • Inform all information need that must be provided by BTS, avoiding returns from other teams
  • Project management, including defining plans and managing projects under responsibility
  • Business relationship management and being the point of contact for issues escalation from markets
  • Know the market, functionalities implemented, and current and future projects
  • Take the initiative of proposing new initiatives or changes in trade marketing processes

Requirements:

  • Knowledge of the GRM module and its functionalities
  • Ability to facilitate training sessions and communicate effectively with markets
  • Strong project management skills and ability to define plans and manage projects
  • Excellent business relationship management skills and ability to communicate effectively with markets
  • Ability to take the initiative and propose new initiatives or changes in trade marketing processes

What We Offer:

  • A diverse and inclusive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a global company and be part of a dynamic team

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