Process Expert Manager

hace 4 semanas

Madrid, Madrid, España Mygwork A tiempo completo

Job Title: Process Expert Manager

About the Role:

The Process Expert Manager will act as a liaison between Business and Development teams to implement approved process changes. This role requires a strong understanding of business processes and the ability to communicate effectively with stakeholders.

Key Responsibilities:

  • Be the master of the process, knowing all functionalities and markets using it
  • Continuous improvement aligned with changing business environment
  • Keep updated all documentation in the GRM SharePoint
  • Review all Functional Designs related to the module owned, ensuring it meets market requirements without impacting global application functionality, other markets' needs, and performance
  • Facilitate training sessions of the module owned, either internal or to markets, to consolidate market knowledge
  • Keep updated the training material
  • Elaborate KPIs of usage of the GRM module owned
  • Change management
  • Continuous improvement on our BTS Trade Marketing Change Management Process, as well as ensure full compliance with OCM
  • Guarantee all CGHs have a meaningful business benefit, providing when possible quantitative impact of the development requested
  • Be concerned that change management is an ongoing process and keep moving the CHGs as soon as they arrive
  • Ensure market has informed an accurate business description, a benefit, and priority
  • Inform all information need that must be provided by BTS, avoiding returns from other teams
  • Be cost-efficient
  • Project management
  • Define plan and management of projects under his responsibility on its different phases and areas (Assessment, Planning, Implementation, and Control, Communications, Closure)
  • Business relationship management
  • Being the point of contact for issues escalation from markets and establish action plans when required and ensuring its implementation
  • Know my market
  • Know the functionalities implemented
  • Be aware of current and future projects
  • Take the initiative of proposing new initiatives or changes in trade marketing processes
  • Review CHGs created by the market, ensuring all information needed is provided, request priorities based on business criticality
  • Driving demos or workshops to reinforce tool knowledge and to show tool changes and enhancements to markets
  • Communicate and advise to markets about global tasks plan that might affect normal use of the application
  • Inform to the Regional lead of any organizational change, any new project that will require an enhancement of the tool, as well as escalate any critical issue
  • Review with the market the need of any Trade marketing training
  • Give support on the regional workshops organized by the business Trade marketing and tools training
  • To prepare, provide or update training materials of the trainings scheduled for the year
  • Prepare agenda, logistics, and request feedback of training provided
  • Lead some refresh sessions, workshops for certain functionalities and/or new modules will provide markets with the "how-to" tool knowledge
  • 3rd party and budget management
  • 3rd party candidates' selection
  • Define objectives, deliverables, work plan, and follow up their delivery on time and with quality required
  • Follow procurement procedures from contract and PO creation and maintenance to periodical budget follow-up
  • Ensure 3rd party follows up JTI procedures and it is aligned with JTI standards

Requirements:

  • University Degree in Computer or Technical Science or strong IT background, plus additional business education
  • 8+ years of working experience with CRM or BI systems
  • 5+ years of Project management experience
  • Good working knowledge of business and related processes in FMCG industry
  • Siebel, Power BI, Mobile App Development
  • Adequate knowledge of technology, which is standard within JTI, such as Microsoft solutions and CRM business process analysis

About Mygwork:

Mygwork is an inclusive employer and a member of the largest global platform for the LGBTQ+ business community.

How to Apply:

Apply now to build your success story at JTI.

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