Operations Director

hace 7 días


Alcalá de Henares, Madrid, España Inpost España A tiempo completo

Job Summary

InPost España is seeking an experienced Operations Director to lead our logistics and supply chain operations in Alcalá De Henares. This is a key role that requires strong leadership skills, operational expertise, and a customer-centric approach.

About the Role

The successful candidate will be responsible for managing a team of operations team leaders and an overall operations team of 80-100 employees. They will ensure compliance with company procedures and standards, drive high-quality and high-volume productivity, and maintain clear metrics on investigation handling volumes, performance, and decision quality.

The Operations Director will analyze key business levers to identify trends and proactively take action to eliminate root cause defects. They will also develop employees' skill sets to expand team capabilities, manage performance and behavior of direct reports, and promote a culture of safety within the Depot and delivery teams.

Requirements

  • Graduate degree in any stream
  • 5-10 years of experience leading an operational organization in a global environment, responsible for an overall team of +50 employees
  • Ability to source and analyze data to drive business strategies and decisions
  • Negotiation skills
  • Experience in hands-on implementation of continuous improvement programs
  • Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping, design thinking

Preferred Qualifications

  • Commitment to customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
  • Ability to articulate effectively, both in documentation and speech
  • Quality initiative skill - Six Sigma defect reduction techniques

What We Offer

At InPost España, we offer a competitive salary of €60,000 - €80,000 per annum, flexible working hours, an online platform for lifelong learning, and inclusive culture. We have an Equal Opportunities Plan that promotes equality at all levels.



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