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hace 3 semanas
At OPEN iT, Inc., we pride ourselves on being a leading provider of software license management solutions. We are seeking an experienced High-Tech Technical Specialist to join our team and contribute to our mission of delivering innovative solutions to our clients.
Job DescriptionThe High-Tech Technical Specialist will be responsible for providing high-quality technical support and contributing to various stages of the software lifecycle, including design, development, testing, implementation, installation, training, and support.
Salary and BenefitsWe offer a competitive salary of $115,000 per year, including additional leave, company events, flexible schedule, health insurance, life insurance, on-site parking, opportunities for promotion, paid training, pay raise, staff meals provided, and work from home options.
Key Responsibilities- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.
- Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Good at organizing, prioritizing and multi-tasking
- Good at problem-solving
- Good knowledge of multiple programming languages
- Debugging and troubleshooting skills
- Patience in working with customers who do not understand technical jargon
- Good English verbal and written communication skills
- Ability to be trained
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