Technical Sales and Customer Support Specialist
hace 7 días
Overview: As a Technical Sales and Customer Support Specialist at Concentrix, you will be part of a dynamic team that powers the brands of the future in tech. With our global presence and innovative approach, we are looking for talented individuals who can drive business growth while delivering exceptional customer experiences.
Salary and Benefits: This is a full-time role with a competitive base salary of €20,000 per annum plus up to €2,000 in bonus per annum. You will also enjoy great office location in Barcelona, friends hunting referral bonus, fully paid training, career development program, and specialized courses.
Job Description: The successful candidate will be responsible for handling inbound and outbound customer activity, including calls, emails, chat, and tasks. They will ensure personal knowledge of the store portfolio and post-sales processes are maintained, initiate and manage customer post-sales related tasks, and handle order cancellations, claims management, order and delivery follow-up, refund requests, and escalations.
Required Skills and Qualifications: We are looking for candidates with a proficient or bilingual level of Swedish and advanced English skills. Relevant experience in sales and customer-facing roles is essential, along with strong communication, customer care, and sales techniques. Achieve-oriented, customer-driven, and motivated individuals with IT knowledge and technical understanding are ideal for this position.
Location and Working Hours: This role is based in ESP Barcelona - C/ de la Selva de Mar, 129. Working hours are from Monday to Friday, 09:00 to 18:00, with a 39-hour week.
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