Salesforce Project Manager

hace 2 semanas

Gijón, Asturias, España Omega Crm A tiempo completo

About the Role:

Omega CRM is a leading company in the development of Customer Experience services, with over 20 years of experience in applying technology to Marketing and providing a unique Customer Relationship with a focus on Innovation. We are seeking a skilled Project Manager to join our team.

Key Responsibilities:

  • Provide support in pre-sales tasks, including solution design, estimation, planning, and assumptions.
  • Share the client's vision, objectives, and expectations with the project team.
  • Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
  • Manage project progress to ensure deadlines, scope, and budget are met.
  • Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
  • Provide visibility of project progress to the client and Customer Success Manager (CSM).
  • Lead follow-up meetings and steering committees.
  • Alert operations management of potential deviations.
  • Establish communication and risk mitigation plans.
  • Monitor all incoming and outgoing project documentation.
  • Ensure project deliverables adhere to quality standards.
  • Lead project demos for the client.
  • Lead the resolution of issues arising from project implementation.
  • Lead the relationship and pursue customer satisfaction regarding the project.
  • Ensure project objectives are met.
  • Evaluate the project afterward and identify successful and unsuccessful project elements.
  • Responsible for sending customer satisfaction surveys regarding the project.
  • Identify potential Up & Cross-Selling opportunities for the account.
  • Lead team retrospectives and identify potential internal improvements.
  • Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.

Requirements:
  • +5 years of experience in PM roles.
  • +3 years participating in end-to-end CRM implementation processes.
  • Experience working with agile methodologies (SCRUM, Jira, etc.).
  • Medium – high level of English.

About Us:

Our mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics, or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing, but also #Education, #NonProfit, #NGO, etc

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