Senior YouTube Support Specialist

hace 2 semanas


Madrid, Madrid, España Vidiq A tiempo completo

About vidIQ
vidIQ is a cutting-edge, all-encompassing YouTube growth tool designed to empower creators to optimize their content, expand their audience, and amplify their channels.

The vidIQ Creator Support team comprises passionate and innovative individuals from around the world. We excel in collaboration, open communication, and freely sharing ideas in our fully remote work environment.

United by our passion for YouTube, we are dedicated to delivering exceptional support, ensuring creators receive the guidance and assistance necessary to thrive and excel.

Role Overview and Key Responsibilities:

Are you passionate about helping others achieve their goals on YouTube? As a VidIQ Creator Support Specialist, you will be the main point of contact for YouTube creators seeking guidance, technical assistance, and support in using vidIQ's features and tools effectively.

As the Creator Support Specialist at vidIQ, you will act as the voice of the creators, surfacing valuable feedback and insights to help refine and improve our products.

Bring your love for YouTube and attention to detail to help our users navigate their creative journeys. Key Responsibilities include:

  • Providing exceptional support to YouTube creators through various communication channels
  • Assisting creators in troubleshooting and resolving issues with vidIQ's features and tools
  • Surfacing valuable feedback and insights to help refine and improve vidIQ's products
  • Collaborating with a diverse team to deliver exceptional support and services

Requirements:

Empathy: You genuinely care about helping people and can quickly put yourself in their shoes

Attention to Detail: You have a sharp eye for detail when troubleshooting and resolving issues effectively

Autonomy & Initiative: You thrive on managing your time effectively, setting priorities, and taking ownership of your work, all while staying motivated and proactive without close supervision

Teamwork: You excel in a collaborative environment and enjoy working closely with a diverse team

Customer Support Enthusiast: You have experience providing stellar customer support and enjoy the satisfaction of solving problems and making someone's day

Passion for YouTube: You're a YouTube enthusiast who understands the platform's ins and outs and loves staying up-to-date with the latest trends

Growth Mindset: You're excited to be part of vidIQ's journey and genuinely care about learning and growing within our Creator Support team

Availability: You must be available to work 8-hour shifts in the EST time zone, including at least one weekend day



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    {"title":"Creator Support Specialist at vidIQ","description":"About vidIQ:vidIQ is a powerful, all-in-one YouTube growth tool designed to help creators optimize their content, reach a larger audience, and grow their channels. Our Creator Support team is comprised of enthusiastic and creative individuals worldwide who excel in collaboration, open...


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