Travel Industry Expert
hace 2 días
Role Overview
We're seeking a highly skilled Travel Industry Expert to join our team at American Express Global Business Travel. As a key member of our team, you will be responsible for providing exceptional service to our corporate business clients, including advising and arranging travel for individuals and groups.
Key Responsibilities
- Conduct analysis and research on travel options to proactively anticipate traveler needs and sell additional services.
- Arrange and book domestic and international business travel, including air, road, rail, and accommodations, using various Global Distribution Systems (GDSs).
- Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements.
- Use positive telephone service techniques and act on special customer requests.
- Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels.
Requirements
- Passion for excellence in client service, including proactive anticipation of needs.
- Native GDS expertise (Sabre, Apollo, Amadeus, and/or Galileo).
- Professional communication (written and verbal).
- Attention to detail.
- Act with integrity and look after personal traveler information.
What We Offer
At American Express Global Business Travel, we offer a collaborative culture, opportunities for career advancement, and a comprehensive benefits package, including flexible benefits, travel perks, and tuition assistance.
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