Travel Industry Expert

hace 2 días


La Coruña, La Coruña, España American Express Global Business Travel A tiempo completo

Role Overview

We're seeking a highly skilled Travel Industry Expert to join our team at American Express Global Business Travel. As a key member of our team, you will be responsible for providing exceptional service to our corporate business clients, including advising and arranging travel for individuals and groups.

Key Responsibilities

  • Conduct analysis and research on travel options to proactively anticipate traveler needs and sell additional services.
  • Arrange and book domestic and international business travel, including air, road, rail, and accommodations, using various Global Distribution Systems (GDSs).
  • Ensure compliance with customers' agreed travel policy, service provider policies, and regulatory requirements.
  • Use positive telephone service techniques and act on special customer requests.
  • Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels.

Requirements

  • Passion for excellence in client service, including proactive anticipation of needs.
  • Native GDS expertise (Sabre, Apollo, Amadeus, and/or Galileo).
  • Professional communication (written and verbal).
  • Attention to detail.
  • Act with integrity and look after personal traveler information.

What We Offer

At American Express Global Business Travel, we offer a collaborative culture, opportunities for career advancement, and a comprehensive benefits package, including flexible benefits, travel perks, and tuition assistance.


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