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Airline Technical Support Engineer
hace 2 meses
About This Role
In our 24/7 Technical Support team, you will collaborate with experts from diverse sectors to provide exceptional service to our clients. As an Airline Technical Support Engineer, you will be part of a dedicated global team focused on supporting clients' operating fleets, ensuring aircraft reliability and availability, while remaining compliant with applicable airworthiness regulations.
Key Responsibilities
- Plan, monitor, and control maintenance activities of aircraft under CAE Management in real-time.
- Manage Aircraft on Ground (AOG) situations and expedite repairs.
- Liaise with OEM on technical issues.
- Act as a point of contact between maintenance and flight crews, CAMO, MRO/Part-145, Flight Ops, Logistics, ensuring effective communication between the parts.
- Provide technical guidance to maintenance personnel, flight crews, and ground personnel, and be available for consultation and decisions on technical operational and procedural matters.
- Troubleshoot and address aircraft technical defects.
- Control and track defects using the maintenance management software, liaising with the client and MRO providers for defect rectification.
- Collaborate with maintenance teams to develop solutions for recurring problems.
- Maintain accurate records of aircraft maintenance activities.
- Source components from approved vendors in support of the operating fleets.
- Liaise with vendors and manage RFQs, POs, and shipping information.
Requirements
- Minimum 5 years of experience in technical roles within Airline's Technical Services, MCC, MRO, or component supplier.
- Possession of a relevant Engineering Degree or EASA/A&P maintenance license.
- Familiarity with global civil aviation regulations and requirements (EASA/FAA).
- A proactive attitude and ability to take the initiative to address technical challenges.
- Demonstrated ability to work independently, handle multiple concurrent projects, and initiatives in a cross-functional setting.
- Skill in simplifying complex processes and working under pressure.
- Strong focus on client satisfaction and delivering exceptional service.
- Flexibility in scheduling, ability to work shifts, and weekends as required.
- Availability to respond on short notice.
Preferred Qualifications & Skills
- Prior working experience with Boeing and/or Airbus aircraft families is advantageous.
