Hospitality Ambassador
hace 1 mes
Job Overview
The Madrid EDITION seeks a highly skilled and attentive Server to provide exceptional dining experiences for guests. As part of our dynamic team, you will play a key role in delivering outstanding service, ensuring the highest quality of food and beverage offerings.
About the Role
This is a Full-time position with no remote work options. You will be based at The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain, 28013.
Key Responsibilities
- Serve food courses and alcoholic beverages to guests, ensuring timely delivery and attention to detail.
- Set tables according to type of event and service standards, creating a warm and inviting atmosphere.
- Answer questions on menu selections, providing recommendations and information about dishes.
- Communicate with the kitchen regarding menu questions, re-cook orders, and product availability, ensuring seamless service.
- Record transactions in the MICROS system at time of order, maintaining accuracy and efficiency.
- Check in with guests to ensure satisfaction with each food course and/or beverages, addressing any concerns promptly.
- Maintain cleanliness of work areas, china, glass, etc., throughout the day, adhering to high standards of hygiene and organization.
- Complete closing duties, including restocking items, turning off lights, and securing the premises.
- Present physical and accurate checks to guests, processing payment efficiently and professionally.
Requirements
To succeed in this role, you should possess:
- A High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to work in a fast-paced environment, remaining composed under pressure.
- Strong problem-solving skills, with a proactive approach to resolving issues.
- Physical stamina to stand, sit, or walk for extended periods, with frequent movement between stations.
- Ability to lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and objects weighing in excess of 50 pounds with assistance.
- Fine motor skills and hand-eye coordination, with ability to grasp, turn, and manipulate objects of varying size and weight.
- Willingness to work varied shifts, including evenings, weekends, and holidays.
- Availability to work overtime as required, with flexibility to adapt to changing business needs.
Salary Information
The estimated salary range for this position is approximately €30,000 - €45,000 per annum, depending on experience and qualifications. This figure is based on industry standards and regional cost of living considerations. Note that salaries may vary based on individual circumstances and company policies.
Preferred Qualifications
- Supervisory experience: Not applicable
- License or Certification: None
We are an equal opportunity employer committed to diversity and inclusion, valuing the unique perspectives and experiences that each employee brings to our organization. We strive to create a work environment that is respectful, inclusive, and supportive of all employees, regardless of background, culture, or identity.
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