Consumer Care Associate

hace 1 día


Madrid, Madrid, España Jti A tiempo completo
Job Description:

As a Consumer Care Associate, you will play a crucial role in ensuring top-notch service for our customers. Your primary responsibility will be to support the Consumer Care Manager in developing and executing Consumer Care plans that meet budgetary goals and deliver high-quality results.

Main Responsibilities:

  • Collaborate with the RRP Iberia Consumer Care (CC) Manager to create and implement Consumer Care plans that align with quality standards.
  • Handle escalated cases and special complaints that cannot be resolved by suppliers, overseeing device troubleshooting and replacement processes.
  • Manage daily operations with Consumer Care partners, maintaining regular contact and alignment with all involved parties.
  • Ensure all Consumer Care services and activities comply with market standards and company procedures.
  • Oversee the Consumer Feedback Management platform, ensuring feedback is accurately recorded and categorized.

Requirements:

  • University Degree
  • 2 years of relevant experience in a similar role, ideally in FMCG marketing/customer experience
  • Fluency in Spanish and English (C1) required - knowledge of Portuguese is an additional advantage
  • Proficiency in computer skills at an advanced level required
  • Independent and autonomous work style with strong analytical and presentation skills
  • Effective stakeholder management and attention to detail
  • Exceptional organizational skills and ability to work well in teams
  • Proficiency with technology and a collaborative approach to tasks

About JTI:

JTI celebrates differences and offers a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds and are committed to providing reasonable adjustments to applicants with special needs.

Estimated Salary Range: €30,000 - €45,000 per year, depending on location and experience.


  • Care Support Associate

    hace 4 semanas


    Madrid, Madrid, España Bluebird Care A tiempo completo

    Join Our Team as a Care Support AssociateAt Bluebird Care, we strive to provide the highest-quality care services to our customers, and we're looking for passionate and compassionate individuals to join our team as Care Support Associates.As a Care Support Associate, you will play a vital role in providing personal care duties, administering medication, and...


  • Madrid, Madrid, España Bluebird Care A tiempo completo

    We're looking for a dedicated individual to join our team as a Community Care Assistant. This role offers the opportunity to make a real difference in people's lives, working with a highly rated care provider in Gloucestershire.About Bluebird CareWe provide compassionate and effective care to our customers, delivered at the right time without sacrificing...


  • Madrid, Madrid, España Jti A tiempo completo

    Overview: At JTI, we foster a culture of diversity and inclusivity where every individual has the opportunity to thrive. Our global team of 46,000 people from diverse backgrounds is constantly pushing boundaries and achieving success.According to our employee satisfaction survey, 83% of employees feel happy working at JTI. To be part of this exceptional...


  • Madrid, Madrid, España Johnson & Johnson Consumer A tiempo completo

    Marketing Trainee in Digestive Health and AntifungalsWe are recruiting for a Marketing Trainee to join our team in the Southern Europe Cluster. As a Marketing Trainee, you will work closely with the Marketing Team and report to a Brand Manager. You will be responsible for managing the portfolio and communication strategy for a group of Self-Care brands...


  • Madrid, Madrid, España Kenvue Brands Llc A tiempo completo

    We are seeking a highly motivated Global Marketing Associate to join our team at Kenvue Brands LLC. This role will be responsible for managing the marketing portfolio and communication strategy for Neutrogena across the Southern Europe Cluster.About KenvueKenvue is a leading house of iconic brands, including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's,...


  • Madrid, Madrid, España Jti A tiempo completo

    About UsAt JTI, we foster a culture of inclusivity and diversity. With over 46,000 employees worldwide, we strive to create a unique success story for each individual.We're proud that 83% of our employees feel happy working with us.Job Description:Rrp Consumer Care AssociateJob SummaryWe're seeking a Customer Experience Champion to support our Consumer Care...

  • Sales Associate Leader

    hace 3 semanas


    Madrid, Madrid, España Tapestry, Inc. A tiempo completo

    Job OverviewWe are seeking a highly motivated Sales Associate to join our team as a Senior Sales Associate I. In this role, you will be responsible for achieving sales and productivity goals, delivering exceptional customer service, and representing Coach to the consumer.


  • Madrid, Madrid, España DAC Beachcroft LLP A tiempo completo

    DAC Beachcroft LLP is seeking a highly motivated and enthusiastic Associate to join its Health and Social Care Regulation Team. The successful candidate will have a clear interest in developing expertise in areas such as health and social care regulation, coroner's inquests, mental health law, and serious medical treatment.This role offers the opportunity to...


  • Madrid, Madrid, España DAC Beachcroft LLP A tiempo completo

    Job SummaryThis is an exciting opportunity to join our dynamic Health and Social Care Regulation Team as a highly motivated and enthusiastic Associate. As a key member of the team, you will have the chance to develop your expertise in this rapidly evolving area and make a real impact on our clients' businesses.The ideal candidate will have a strong...


  • Madrid, Madrid, España Johnson & Johnson Consumer A tiempo completo

    Company OverviewKenvue, a renowned leader in everyday care, is built on over a century of heritage and rooted in science. Our iconic brands, including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S, and BAND-AID, are loved by millions worldwide.We have a global team of 22,000 diverse and brilliant people who are passionate about insights, innovation, and...

  • Product Strategist

    hace 6 días


    Madrid, Madrid, España Sector Alarm As A tiempo completo

    **About Us**: Sector Alarm As is a dynamic company that prioritizes people's safety in their homes. We're looking for a skilled Product Strategist - Consumer Experience to lead our consumer-facing hardware and software product strategy and UX. This is a strategic role that involves full ownership of our smart alarm system offering across markets, including...

  • Consumer Insights Manager

    hace 4 semanas


    Madrid, Madrid, España CH01 CHE Fresenius Medical Care (Schweiz) AG A tiempo completo

    About the Role:As a Consumer Insights Manager, you will work closely with CE value streams and verticals to define and recommend approaches for research strategically applying all primary research tactics such as Qualitative research (concepts, ethnographic and group research) and Quantitative research (Conjoint, max diffs, pricing, and surveys).You will...


  • Madrid, Madrid, España Nestlé Sa A tiempo completo

    Job SummaryPet Experience Designer needed for Nestl's Purina Petcare European Digital Hub in Barcelona.About the RoleThe NPPE Consumer Journey Expert will be responsible for ensuring a seamless experience for consumers throughout their journey within the Pet Care ecosystem. This involves partnering with various teams to build and manage a pipeline of...


  • Madrid, Madrid, España Cozymeal, Inc. A tiempo completo

    Estimated Salary: $40,000 - $60,000 per year depending on location and experienceJob ResponsibilitiesAs a Customer Support Associate, you will be responsible for understanding Cozymeal's services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Your goal should be a same-day, one-call...


  • Madrid, Madrid, España Haleon A tiempo completo

    **About Haleon**Haleon is a world-leading consumer health company, shaping everyday health for billions of people through a unique combination of deep human understanding and trusted science. Our portfolio includes category-leading brands such as Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum.**Role Overview**We are seeking a talented...


  • Madrid, Madrid, España Nestlé Sa A tiempo completo

    Nestlé Purina Petcare European Digital Hub seeks a seasoned professional to drive personalized consumer journeys and enhance the overall experience for pet owners across Europe. About Us: We believe pets and people are better together. Our commitment to creating nutritious foods for cats and dogs of all ages is rooted in our passion for pet welfare. As a...


  • Madrid, Madrid, España DAC Beachcroft LLP A tiempo completo

    Explore a rewarding career as a Regulatory Lawyer in our top-ranked Health, Care and Public Law Team at DAC Beachcroft LLP. We are seeking an exceptional Associate to advise NHS trusts, private providers, charities, and more on regulatory matters.The ideal candidate will have a strong interest or previous experience in health and social care regulation,...

  • Strategic Marketing Lead

    hace 4 semanas


    Madrid, Madrid, España Haleon A tiempo completo

    About the RoleThe Marketing Lead for Southern Europe Oral Care will be responsible for setting the oral care portfolio strategy and activation to deliver the growth ambition of a €200m business.Key responsibilities include partnering with cross functions and countries to deploy defined strategies, inspiring marketing teams in countries, and leading...


  • Madrid, Madrid, España Sector Alarm Spain A tiempo completo

    About the RoleWe are seeking a highly experienced and strategic leader to oversee our consumer product and UX efforts. As the Head of Consumer Product and UX, you will be responsible for developing and executing a product strategy that drives business growth and customer satisfaction.Key ResponsibilitiesOwn our smart alarm system offering, including hardware...


  • Madrid, Madrid, España Haleon A tiempo completo

    About HaleonHaleon is a new world-leading consumer health company, shaped by all who join us. Our mission is to improve everyday health for billions of people through a unique combination of deep human understanding and trusted science.Role OverviewWe're seeking an experienced Marketing Director to lead our oral care category in Southern Europe. As a key...