Consumer Care Associate
hace 1 día
As a Consumer Care Associate, you will play a crucial role in ensuring top-notch service for our customers. Your primary responsibility will be to support the Consumer Care Manager in developing and executing Consumer Care plans that meet budgetary goals and deliver high-quality results.
Main Responsibilities:
- Collaborate with the RRP Iberia Consumer Care (CC) Manager to create and implement Consumer Care plans that align with quality standards.
- Handle escalated cases and special complaints that cannot be resolved by suppliers, overseeing device troubleshooting and replacement processes.
- Manage daily operations with Consumer Care partners, maintaining regular contact and alignment with all involved parties.
- Ensure all Consumer Care services and activities comply with market standards and company procedures.
- Oversee the Consumer Feedback Management platform, ensuring feedback is accurately recorded and categorized.
Requirements:
- University Degree
- 2 years of relevant experience in a similar role, ideally in FMCG marketing/customer experience
- Fluency in Spanish and English (C1) required - knowledge of Portuguese is an additional advantage
- Proficiency in computer skills at an advanced level required
- Independent and autonomous work style with strong analytical and presentation skills
- Effective stakeholder management and attention to detail
- Exceptional organizational skills and ability to work well in teams
- Proficiency with technology and a collaborative approach to tasks
About JTI:
JTI celebrates differences and offers a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds and are committed to providing reasonable adjustments to applicants with special needs.
Estimated Salary Range: €30,000 - €45,000 per year, depending on location and experience.
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