Community Ambassador

hace 3 semanas

Madrid, Madrid, España Hadron Labs A tiempo completo

About the Role

We are seeking a skilled Community Lead to join our team at Hadron Labs. As a key member of our organization, you will play a crucial role in fostering a positive and active community environment, helping us become the best community to be a part of on the internet.

Key Responsibilities

  • Community Growth, Engagement and Education
    • Foster a positive and active community environment, identifying and doubling down on what makes our community unique.
    • Encourage active participation, peer-to-peer interactions from and between all community members, and the creation and documentation of community-specific lore, references, and jokes.
    • Build, manage, and iterate on systems to empower community members to onboard others, teach each other, contribute to the ecosystem, and project through advocacy, cultural development, and other means.
    • Keep track of valuable contributions and reward the most engaged community members with perks, social/status signifiers, professional opportunities, financial, and other rewards as appropriate.
    • Empower valuable and committed community members to take a more active role in the project and ecosystem, work with the rest of the organization to design and manage systems to give key members responsibilities and powers such as micro-grants and other functions that enable them to take an active role in the growth and development of the community.
    • Sponsor the development of a strong, unique, positive community identity and culture, and work with the rest of the organization to promote and distribute that culture.

Community Animation

  • Attend and host regular community Twitter spaces, experimenting with different formats, channels, etc., to maximize reach and value to the community.
  • Produce educational content for Twitter, Telegram, and Discord based on frequently asked questions and other feedback from the community.
  • Respond to comments, questions, and feedback promptly and professionally, and empower other community members to appropriately respond to comments, questions, and feedback.
  • Build and manage systems and processes to keep community channels free of bots, inorganic, and toxic participants.
  • Organize information and resources to make them most available to the community and help answer frequently asked questions.
  • Innovate on the ways that we engage our users and community.
  • Pioneer new social media practices and platforms to increase Neutron's reach and engagement with the community.

Marketing

  • Work with marketing to help make our owned channels (Twitter, etc.) an extension of our community's culture and lore, produce community-relevant content, and distribute/amplify community-created content.
  • Work with leadership and marketing to educate about and test the project's narrative, analyze the community's responses to the narrative, and help refine the story and messaging to make the project's narrative and positioning as impactful as possible.
  • Amplify relevant content throughout community channels.
  • Work with marketing to create and promote consistent messaging.
  • Gather, process, and pass on relevant feedback from the community to the marketing team.

Product

  • Work with product on diagnosing problems based on community feedback on their user experiences.
  • Help product brainstorm on solutions for problems that surface through community channels.

Community Support

  • Be available across all social media channels to respond to user queries.
  • Help ensure Neutron social channels are free of spam and malicious content.
  • Take ownership of social channels to maintain a fun community atmosphere.
  • Alert relevant team members to technical queries and business enquiries in social channels.
  • Work with other team members to provide maximum coverage of social channels over a 24-hour period.

The Ideal Candidate

  • Experience and passion for crypto.
  • Previous experience in marketing or growth.
  • Strong written and oral communication skills.
  • Technical knowledge - blockchain, decentralized networks, node operation.
  • Situated in a complimentary timezone to provide the best possible natural time coverage within the team (predominantly Europe/Asia).
  • Strong English language skills. Additional languages a bonus.

What We Offer

  • Long-term, remote collaboration on a b2b model.
  • Large token allocation.
  • Opportunities for international travel.
  • 28 voluntary paid day-off per annum.
  • Friendly and fun team members.
  • Comprehensive benefit package including:
    • Physical Well-being program.
    • Mental Health program.
    • Individual Training Conference Attendance program.
    • English studies program.
    • Co-working space reimbursement.

Our Commitment to Diversity and Inclusion

We firmly believe in the strength of diverse and inclusive teams and are fully committed to providing equal employment opportunities. We actively seek out and hire the most talented individuals worldwide, regardless of gender, race, age, religion, sexual orientation, veteran status, disability, or place of origin.

If you're ready to take the leap and join us in shaping the future of finance, apply today.

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