Course Advisor
hace 3 semanas
About the Role
We are seeking a highly motivated and communicative individual to join our team as a Course Advisor. As a Course Advisor, you will be responsible for advising potential clients on our various products and services, including courses, accommodation, and activities.
Main Responsibilities
- Contact potential clients to advise them on our products and services.
- Gain extensive knowledge of our products and services and adapt them to the needs of the client.
- Provide all necessary information to clients, resolve their doubts and incidents, and track customer requests and queries proactively.
- Ensure customer loyalty by fulfilling commitments and resolving incidents.
- Process reservations, modifications, cancellations, and resolve incidents.
- Carry out all administrative tasks associated with the position.
Requirements
- High level of English and intermediate Spanish.
- Excellent communicative competence.
- Active listening and empathy.
- Proficient in Microsoft Office.
- Valuable experience in international environments.
Terms
- Permanent contract.
- Full-time position.
- Location: Madrid, Spain.
- Salary commensurate with experience.
We are looking for a dynamic and goal-oriented individual who is competent in creating and maintaining conversations with clients. If you have a strong desire to work in a fast-paced environment and are passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
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